Assistant General Manager - Hospitality Leader, Growth & Perks

Lafrance Hospitality; Lowell (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

PTO

401K

Health Insurance

Dental Insurance

Bonus Program

Employee Discounts

Paid Training

Growth Opportunities

Job summary

Lafrance Hospitality is seeking an experienced hospitality leader to join the Courtyard team as Assistant General Manager, at the Courtyard by Marriott in Littleton, MA. You will partner with the General Manager to ensure flawless hotel and bistro operations, delivering outstanding guest service and maintaining brand standards.

The role requires hands-on leadership across departments, coaching and developing staff, and ensuring compliance with Marriott and Lafrance guidelines.

Qualifications

• Prior brand hotel experience preferred.
• Prior knowledge in food & beverage.
• Minimum 1-3 years hotel Front Desk experience OR prior Property Management experience.
• Detail oriented with emphasis on building guest relationships.
• Must be available to work a flexible schedule.

Responsibilities

• Front Office operations management to ensure guest service, brand standards, room availability, cost controls and profitability.
• Lead or assist in the daily operations of the hotel Bistro.
• Monitor team performance and assist in training needs; coach, evaluate and reward staff; assist in scheduling and reviews.
• Monitor guest satisfaction reviews with the GM and drive improvements.
• Ensure compliance with Marriott and Lafrance standards.
• Greet guests and address inquiries promptly and courteously; resolve concerns.
• Oversee housekeeping/laundry and some housekeeping tasks.

Skills

Guest Service

Operations Mgmt

Brand Standards

Cost Controls

Team Leadership

Policy Implementation

Job description

Lafrance Hospitality is seeking an experienced hospitality leader to join the Courtyard team as Assistant General Manager, at the Courtyard by Marriott in Littleton, MA. You will partner with the General Manager to ensure flawless hotel and bistro operations, delivering outstanding guest service and maintaining brand standards.

The role requires hands-on leadership across departments, coaching and developing staff, and ensuring compliance with Marriott and Lafrance guidelines.