Assistant General Manager: Hospitality Leadership & Growth

shakeshack; Perrysburg (OH); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Weekly pay & performance bonuses

Meal discounts

Exclusive corporate discounts

Medical, dental, vision insurance

Employer paid life and disability

401k with company match

Paid time off

Paid parental leave

Employee assistance program

Pre-tax commuter and parking benefits

Flexible spending and dependent care

Development and growth opportunities

Job summary

Shake Shack is seeking a seasoned Restaurant General Manager to lead the team in a high-volume setting. You will coach staff, oversee daily operations, and drive guest hospitality while ensuring financial targets and health/safety standards are met.

The role includes payroll, scheduling, and promoting the brand in the local community. The ideal candidate has 3+ years of GM experience, strong leadership, and a solid understanding of P&L responsibilities, with a focus on training and delivering

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast‑paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of the Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing budget.
• Maintain top-notch standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling.
• Promote the brand in the local community through word-of-mouth and restaurant events.

Skills

Leadership

Coaching

Restaurant operations

P&L management

Budget management

Team development

Food safety & sanitation

Hiring & scheduling

People management

Tools

Food cost controls

Job description

Shake Shack is seeking a seasoned Restaurant General Manager to lead the team in a high-volume setting. You will coach staff, oversee daily operations, and drive guest hospitality while ensuring financial targets and health/safety standards are met.

The role includes payroll, scheduling, and promoting the brand in the local community. The ideal candidate has 3+ years of GM experience, strong leadership, and a solid understanding of P&L responsibilities, with a focus on training and delivering