Assistant General Manager — Lead, Grow & Deliver Hospitality

Shake Shack; Fairview (NY); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Weekly Pay & Bonuses

Meal Discounts

Company Discounts

Medical, Dental, Vision Insurance

401k with Match

Paid Time Off

Parental Leave

Employee Assistance Program

Job summary

Shake Shack is seeking a Restaurant General Manager in the United States, New York area, to lead and develop the team, manage inventory and budgets, and uphold the brand’s hospitality and safety standards. You’ll drive sales while mentoring staff and ensuring high-quality service.

The role requires proven GM experience in high-volume dining, plus strong leadership and financial acumen. Flexible hours and a focus on community engagement are expected.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment.
• Knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing budget.
• Maintain top‑notch standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling.
• Promote the brand in the local community through word‑of‑mouth and restaurant events.

Skills

Team Leadership

Budgeting

Payroll & Scheduling

Staff Training

Hospitality Excellence

Health & Safety Codes

Job description

Shake Shack is seeking a Restaurant General Manager in the United States, New York area, to lead and develop the team, manage inventory and budgets, and uphold the brand’s hospitality and safety standards. You’ll drive sales while mentoring staff and ensuring high-quality service.

The role requires proven GM experience in high-volume dining, plus strong leadership and financial acumen. Flexible hours and a focus on community engagement are expected.