Assistant General Manager: High-Energy Hospitality Leader

Pins Mechanical Co; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Pins Mechanical Co. in Austin, TX seeks an Assistant General Manager to be the GM’s right hand and run daily operations across hospitality, inventory, guest experience, and staff development.

You will manage Hospitality Managers, uphold high standards, translate goals into actionable initiatives, and lead by example with a hands-on, high-energy approach. This role emphasizes people leadership, financial discipline, and guest satisfaction in a lively, social venue that blends food, drinks, and

Qualifications

• 3–5+ years of leadership in high-volume hospitality venues.
• Proven ability to hire, train, manage, and develop managers and large teams.
• Strong operational, organizational, and financial management skills.
• Exceptional guest service with a track record of delivering consistent experiences.
• Excellent communication, coaching, and problem-solving abilities.
• High-energy, proactive, hands-on leadership with a strong work ethic.

Responsibilities

• Oversee daily, shift-based, and closing operations to ensure smooth venue runs.
• Monitor cleanliness, organization, and operational efficiency across all areas.
• Step in to support team members during peak periods or operational challenges.
• Hire, onboard, train, mentor, and schedule team members, including bartenders, barbacks, servers, and Hospitality Managers.
• Conduct performance evaluations, set objectives, and implement development plans in partnership with the GM.
• Hold team members accountable while fostering a positive, high-energy culture.
• Communicate daily targets, goals, and expectations to all team members.
• Hold Hospitality Managers accountable for proper onboarding and continuous training execution.
• Manage inventory, ordering, and cost controls for liquor, beer, wine, and food to meet financial goals.
• Ensure proper cash handling, POS procedures, and documentation.
• Oversee product rotation, stock levels, and supply organization.
• Ensure a welcoming, high-energy atmosphere and consistently exceptional guest experiences.
• Handle guest complaints, inquiries, and requests promptly and professionally.
• Maintain expert knowledge of menu items, cocktails, merchandise, and entertainment offerings.
• Enforce health, safety, and security standards, including responsible alcohol service and hygienic food handling.
• Ensure all staff comply with local regulations and company policies.
• Perform daily, weekly, and periodic reporting, including P&L review, labor management, and payroll.
• Support the GM in operational planning, goal tracking, and reporting.
• Maintain accurate records for operational and HR purposes.

Skills

Leadership

Hiring

Training

Team development

Operations management

Guest service

Communication

Job description

Pins Mechanical Co. in Austin, TX seeks an Assistant General Manager to be the GM’s right hand and run daily operations across hospitality, inventory, guest experience, and staff development.

You will manage Hospitality Managers, uphold high standards, translate goals into actionable initiatives, and lead by example with a hands-on, high-energy approach. This role emphasizes people leadership, financial discipline, and guest satisfaction in a lively, social venue that blends food, drinks, and