Club Operations Leader | Drive Growth & Member Experience

Crunch Fitness - Undefeated Tribe; Albuquerque (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free gym membership

PTO

Health insurance coverage

Job summary

Crunch Fitness - Undefeated Tribe in Albuquerque, NM is seeking an Assistant General Manager to join our leadership team and drive daily club operations, sales success, member satisfaction, and facility standards. You will guide a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants, focus on guest experience, KPI achievement, and compliance with Crunch policies.

Competitive pay, free gym membership, opportunities for advancement, and a supportive culture that values

Qualifications

• 2 years of fitness and/or customer service management experience.
• Experience achieving KPIs and executing objectives quickly.
• Experience leading and supervising employees.
• CPR/AED certification required (within 30 days of hire).
• Understanding of labor control and overtime management.
• Ability to maintain high gym standards and integrity.
• Clear communication and confidence in leadership.

Responsibilities

• Recruit, hire, train, and develop a high-performing staff of MSRs.
• Monitor scorecard performance to meet KPI standards.
• Lead by example to achieve personal and team targets.
• Manage performance, training, and coaching.
• Support Managing Partner with scheduling, labor, and inventory.
• Oversee member service resolution with pace and empathy.
• Lead generation and outreach for new member sales.
• Drive new member acquisition and integration into services.
• Set goals and conduct regular staff meetings.
• Supervise assets, inventory, and equipment expenditures.
• Ensure front desk and facility operations run smoothly.
• Utilize Crunch tools for incident reporting and communications.
• Ensure compliance with Crunch policies and standards.

Skills

Leadership

KPIs

Team management

Customer service

Communication

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Crunch Fitness - Undefeated Tribe in Albuquerque, NM is seeking an Assistant General Manager to join our leadership team and drive daily club operations, sales success, member satisfaction, and facility standards. You will guide a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants, focus on guest experience, KPI achievement, and compliance with Crunch policies.

Competitive pay, free gym membership, opportunities for advancement, and a supportive culture that values