Assistant General Manager - Guest Experience & Team Growth

CAVA; Westport (CT); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Early Wage Access

Health Insurance

Dental Insurance

Vision Insurance

Telemedicine

Pet Insurance

401k enrollment

Paid sick leave

Parental leave

Community service leave

Free CAVA meal for every shift worked

Ground floor of growing brand

Job summary

CAVA is seeking an Assistant General Manager to partner with the General Manager and Area Leader in delivering exceptional restaurant performance. You will help with schedules, forecasting, labor, and inventory while developing hourly Team Members through competency-based leadership.

You will learn and apply leadership and operational skills in a fast-paced environment, upholding CAVA standards, customer service excellence, and a strong guest experience.

Qualifications

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Adapt to changing circumstances and develop solutions to enhance restaurant performance.
• Ability to manage financial aspects, including budgeting and cost control.
• Knowledge of legal, health, safety, and sanitation regulations.
• Ability to adapt to a fast-paced environment and solve problems effectively.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA's standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to help with boosting customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
• Assist with any additional duties as assigned by the General Manager or higher management.

Skills

Leadership

Communication

Customer service

Problem solving

Financial management

Regulatory knowledge

Adaptability

Job description

CAVA is seeking an Assistant General Manager to partner with the General Manager and Area Leader in delivering exceptional restaurant performance. You will help with schedules, forecasting, labor, and inventory while developing hourly Team Members through competency-based leadership.

You will learn and apply leadership and operational skills in a fast-paced environment, upholding CAVA standards, customer service excellence, and a strong guest experience.