Assistant General Manager - Guest Experience & Operations Leader

Socket.dev; Houston (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Training program

Career development

Employee discounts on dining

Health benefit plans

Dental, vision, life, disability, 401k

Paid time off

Annual bonus potential

Job summary

Socket.dev seeks a restaurant operations leader in Houston, TX to manage daily dining room activities, support cost controls, and uphold brand standards. You will oversee scheduling, training, and guest service, partnering with the General Manager on financial reporting and staff development.

The role requires 2+ years in senior management within a busy dining environment, strong interpersonal skills, and a proven track record in maintaining high service quality and profitability.

Qualifications

• At least 2+ years of senior level management experience in a full-service, high-volume dining establishment.
• Extensive front of house knowledge; Advanced knowledge of financial aspects.
• Strong interpersonal and conflict resolution skills.
• Stable and progressive work history; Strong work ethic.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service.
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews.

Skills

Senior management

FOH knowledge

Financial management

Interpersonal skills

Conflict resolution

Job description

Socket.dev seeks a restaurant operations leader in Houston, TX to manage daily dining room activities, support cost controls, and uphold brand standards. You will oversee scheduling, training, and guest service, partnering with the General Manager on financial reporting and staff development.

The role requires 2+ years in senior management within a busy dining environment, strong interpersonal skills, and a proven track record in maintaining high service quality and profitability.