Assistant General Manager — Guest Experience & Operations

Huntington Hotel Group; Burbank (CA); On-site; USD 44,000 - 48,000; Full time

Job summary

Huntington Hotel Group in Burbank, California, is seeking an Assistant General Manager to oversee all departments and drive guest satisfaction. You will lead staff, ensure policy compliance, manage payroll, and support the General Manager and corporate office to guarantee operational efficiency.

The role requires strong leadership, a sharp eye for detail, and the ability to balance guest needs with brand standards.

Qualifications

• Verbal communication to guests and associates
• Professionalism
• Flexibility
• Dress code compliance
• Multi-tasking in a high paced environment
• Guest satisfaction focus
• Multi-property management
• People skills
• Hospitality mindset
• Organizational and communication skills
• Attention to detail

Responsibilities

• Manage a multi-cultural staff and embrace diversity while handling disciplinary issues sensitively.
• Ensure brand standards are met across all departments.
• Know emergency plans and report incidents to GM or regional manager.
• Lead weekly HOD meetings and participate in forecast and sales strategy meetings.
• Be visible in guest areas during high traffic times to assist operations.
• Balance daily transactions and transmit figures to corporate.
• Train and develop associates to maintain high service levels.
• Deliver high-quality service and uncompromising hospitality to guests.

Job description

Huntington Hotel Group in Burbank, California, is seeking an Assistant General Manager to oversee all departments and drive guest satisfaction. You will lead staff, ensure policy compliance, manage payroll, and support the General Manager and corporate office to guarantee operational efficiency.

The role requires strong leadership, a sharp eye for detail, and the ability to balance guest needs with brand standards.