Assistant General Manager — Lead Guest Experience & Growth

Portillo's; Town of Westfield (NY); Sur place; USD 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Discretionary bonus program

Health insurance options

401(k) with company match

Uniform allowance

Free shift meals

Educational benefits

Résumé du poste

Portillo’s is seeking an Assistant General Manager to lead a high-energy team and deliver exceptional guest experiences in a fast‑paced setting. You will oversee shifts, drive sales and profitability, recruit and develop staff, and ensure food safety and quality standards while living Portillo’s values.

The role requires leadership, strong communication, and a commitment to training and hospitality, with flexibility for 50+ hour weeks.

Qualifications

• Minimum of 3 years of Restaurant Management or 1 year of AGM/GM in a high‑volume, fast‑paced environment.
• Strong knowledge of restaurant operations, including recruiting, food planning and preparation, purchasing, sanitation, health standards, and security.
• Great communication skills; read, speak, and understand English to communicate with team members and guests.
• Flexibility to work 50+ hour weeks, rotating shifts, nights, weekends, and holidays.
• Current sanitation and BASSET alcohol service training is a plus.

Responsabilités

• Model operational standards and execute critical behaviors to run great shifts and create lifelong memories for guests and team members.
• Execute operational standards to drive sales and profits.
• Oversee shift planning, scheduling, training execution, and daily routines.
• Drive team member growth through development programs, IDPs, and the Ignite internal development program.
• Deliver exceptional guest experiences, making each visit memorable and fostering connections.
• Foster team engagement through recognition and communication.
• Meet and exceed financial and profitability goals by managing budget.
• Implement company policies, procedures, and strategies to promote health, quality, and food safety compliance.
• Manage recruitment efforts to ensure we have team members focused on delivering Portillo’s experience.
• Plan for and make critical business decisions around inventory, budget, and labor.

Connaissances

Leadership

Communication

Hospitality

Team development

Coaching

Formation

High school diploma or equivalent

Description du poste

Portillo’s is seeking an Assistant General Manager to lead a high-energy team and deliver exceptional guest experiences in a fast‑paced setting. You will oversee shifts, drive sales and profitability, recruit and develop staff, and ensure food safety and quality standards while living Portillo’s values.

The role requires leadership, strong communication, and a commitment to training and hospitality, with flexibility for 50+ hour weeks.