Assistant General Manager — Guest Experience & Growth

Elev8 Fun; Town of Florida (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Paid time off

Paid sick leave

Paid holidays and vacation

Advancement opportunities

Job summary

Elev8 Fun in Doral, FL is hiring an Assistant General Manager to lead a diverse team across food & beverage, attractions, events, and growth initiatives. The AGM will drive guest satisfaction and revenue in a fast-paced environment.

The role requires oversight of staffing, budget and P&L, and collaboration with management to deliver exceptional guest experiences. Training in Orlando and Tampa will be required, with housing provided.

Qualifications

• Associates degree in hospitality management, business administration, or related field (bachelor’s preferred).
• Experience in large full-service operations and supervising a team.
• Strong knowledge of guest services, attractions, and revenue management.
• Proficient with budgeting, financial reporting, and P&L awareness.
• Familiarity with property management systems and MS Office.

Responsibilities

• Leads and develops a strategic team that promotes a safe environment and exceptional guest service while directing the management team.
• Ensures staffing levels to meet business needs and maximize customer experience.
• Executes employee recognition and incentive programs as documented.
• Promotes positive staff morale and adherence to operation standards and performance management.
• Analyze financial reports and develop action plans to grow revenue and control expenses to meet budgets.
• Lead weekly, monthly P&L forecasting and assist with annual budgets and venue expenses.
• Maintain systems ensuring fiscal responsibility for inventory and operations.
• Oversee all aspects of operation including attractions, entertainment, food & beverage, equipment, and property to meet financial goals.
• Set store goals by period and hold managers accountable for meeting departmental targets.
• Capitalize on market opportunities through company marketing strategies to drive sales.
• Deliver an unparalleled guest experience through food, beverage, and attractions for all ages.
• Maintain a safe environment for guests and staff.
• Continuously improve operational execution and adhere to standards.
• Provide training support for New Store Openings, as needed.
• Other duties as assigned.

Skills

Staff leadership

Guest services

Budgeting

Conflict resolution

Education

Associates degree in hospitality management

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Elev8 Fun in Doral, FL is hiring an Assistant General Manager to lead a diverse team across food & beverage, attractions, events, and growth initiatives. The AGM will drive guest satisfaction and revenue in a fast-paced environment.

The role requires oversight of staffing, budget and P&L, and collaboration with management to deliver exceptional guest experiences. Training in Orlando and Tampa will be required, with housing provided.