Assistant General Manager

Elev8 Fun; Town of Florida (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Paid time off

Paid sick leave

Paid holidays and vacation

Advancement opportunities

Job summary

Elev8 Fun in Doral, FL is hiring an Assistant General Manager to lead a diverse team across food & beverage, attractions, events, and growth initiatives. The AGM will drive guest satisfaction and revenue in a fast-paced environment.

The role requires oversight of staffing, budget and P&L, and collaboration with management to deliver exceptional guest experiences. Training in Orlando and Tampa will be required, with housing provided.

Qualifications

• Associates degree in hospitality management, business administration, or related field (bachelor’s preferred).
• Experience in large full-service operations and supervising a team.
• Strong knowledge of guest services, attractions, and revenue management.
• Proficient with budgeting, financial reporting, and P&L awareness.
• Familiarity with property management systems and MS Office.

Responsibilities

• Leads and develops a strategic team that promotes a safe environment and exceptional guest service while directing the management team.
• Ensures staffing levels to meet business needs and maximize customer experience.
• Executes employee recognition and incentive programs as documented.
• Promotes positive staff morale and adherence to operation standards and performance management.
• Analyze financial reports and develop action plans to grow revenue and control expenses to meet budgets.
• Lead weekly, monthly P&L forecasting and assist with annual budgets and venue expenses.
• Maintain systems ensuring fiscal responsibility for inventory and operations.
• Oversee all aspects of operation including attractions, entertainment, food & beverage, equipment, and property to meet financial goals.
• Set store goals by period and hold managers accountable for meeting departmental targets.
• Capitalize on market opportunities through company marketing strategies to drive sales.
• Deliver an unparalleled guest experience through food, beverage, and attractions for all ages.
• Maintain a safe environment for guests and staff.
• Continuously improve operational execution and adhere to standards.
• Provide training support for New Store Openings, as needed.
• Other duties as assigned.

Skills

Staff leadership

Guest services

Budgeting

Conflict resolution

Education

Associates degree in hospitality management

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Position Overview

Location: Doral, FL

Salary: $45K-$55K/yr.

Job Summary: We have an immediate need for an Assistant General Manager (AGM). The AGM is responsible for assisting in leading a management team and managing multiple areas of business including food and beverage, attractions, events, and strategic growth in a fast-paced work environment. Other responsibilities include making operational decisions in a timely manner, meeting financial goals, and leading a team to work in a collaborative manner to exceed guest expectations and drive increased revenue.

Benefits:

• Health, Dental and Vision insurance
• Paid time off
• Paid sick leave
• Paid holidays and vacation
• Advancement opportunities

What You’ll Do:

• Leads and develops a strategic team that promotes a safe environment that provides exceptional guest service while directing the management team and ensuring all staff members perform at a consistently high level
• Assures staffing levels and management coverage is appropriate to meet the needs of the business and maximize the customer experience
• Ensures execution of all employee recognition and incentive programs as documented
• Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process
• Analyze financial reports and develop action plans to grow revenue and control expenses in order to meet or exceed annual budgets
• Will be held responsible for weekly, monthly P&L forecasting and assist with submitting annual budgets and all venue expenses/purchases
• Maintain systems which insure overall fiscal responsibility for inventory, etc.
• Responsible for all aspects of the operation including attractions, entertainment, food and beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives
• Set store goals by period and hold managers accountable for setting and meeting departmental goals
• Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales
• Deliver an unparalleled guest experience through the best combination of food and beverage and attractions in an environment catered to all ages
• Maintain a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence operating standards and standards
• Provide training support for New Store Openings, as needed
• Other duties as assigned

What You’ll Need:

• Associates degree in hospitality management, Business Administration, or a related field (bachelor’s degree is preferred).
• Family Entertainment, Sports and Entertainment, Hotel, and or Specialty Restaurant Management as an Assistant General Manager or General Manager
• Must have large full-service experience.
• Proven supervisory experience, demonstrating the ability to lead a team effectively.
• Strong understanding of hospitality operations, including guest services, accounting, attractions, arcade, redemption, and revenue management.
• Experience in handling guest complaints and resolving conflicts professionally.
• Familiarity with property management systems and proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Previous experience in budgeting and financial reporting

Physical Demands:

• Ability to lift, carry, push, or pull up to 10 pounds.
• Capable of standing, walking, and working in confined spaces throughout shifts, always maintaining visibility to guests.
• Must possess the stamina to remain active and engaged during busy periods, ensuring responsiveness to guest needs.
• Adept at moving throughout the hotel property, which may involve significant distances between buildings and areas.

• Hearing and visual acuity to observe staff performance and detect emergency situations, responding appropriately.

Please Note: Selected candidate will be required to train in Orlando, FL and Tampa, FL for 30-45 days. Housing will be provided.

Who we are: We are an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, or gender identity. We respect, value, and celebrate the unique attributes, characteristics and perspectives that make each person who they are. The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.

Visit our website at: Elev8 Fun — Indoor Adventure Parks

Pay Range

USD $45,000.00 - USD $55,000.00 /Yr.