Assistant General Manager — Guest Experience & Growth

Jiffy Lube International, Inc.; Allentown (Lehigh County); On-site; USD 23,419 - 27,552; Full time

Job summary

Jiffy Lube International, Inc. in Allentown, PA is seeking an Assistant General Manager to lead daily store operations, drive guest satisfaction, and support revenue growth. You will coach staff, optimize schedules, and maintain a safe, clean, high‑performing service center.

Strong leadership and excellent verbal/written communication are essential in this fast‑paced retail setting. Retail management experience is preferred; automotive experience is not required.

Qualifications

• One to three years of retail management experience; Professional automotive experience is not required.
• Must have exceptional oral and written communication skills
• Is a proven leader that possesses the ability to inspire and motivate diverse groups of people
• Has sound business sense and a comprehensive understanding of the retail industry
• Can analyze, comprehend, and recommend financial objectives that help increase sales and service results
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance always
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment
• Has a "Guest First" mindset
• You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to stand on your feet on hard surfaces like concrete or metal
• Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes
• Must be able to lift and move work-related items up to 50 pounds
• Perform all other duties as assigned or needed.

Responsibilities

• Lead revenue growth through guest count and lead measures; coach and deliver excellent customer service.
• Set a positive example and build team engagement and efficiency.
• Ensure quality control measures and processes are followed consistently.
• Assist GM with budgeting, sales forecasts, and expense controls.
• Provide guidance to the team and maintain a safe, presentable store per standards.
• Lead daily team huddles and store meetings; manage inventory and product orders.
• Ensure compliance with safety rules and establish a guest‑first experience.

Skills

Retail management

Leadership

Communication skills

Customer service

Job description

Jiffy Lube International, Inc. in Allentown, PA is seeking an Assistant General Manager to lead daily store operations, drive guest satisfaction, and support revenue growth. You will coach staff, optimize schedules, and maintain a safe, clean, high‑performing service center.

Strong leadership and excellent verbal/written communication are essential in this fast‑paced retail setting. Retail management experience is preferred; automotive experience is not required.