Assistant General Manager - Growth & Guest-Experience Leader

Buffalo Lodging Associates, LLC; Town of Cheektowaga (NY); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation, sick days and holidays

Medical, dental, vision insurance

401K Retirement plan with company fit

Travel discounts on our branded hotels

Career growth opportunities

Job summary

Buffalo Lodging Associates, LLC is seeking an Assistant General Manager for the Fairfield Inn & Suites Buffalo Airport in Cheektowaga, NY. You will partner with the General Manager to lead daily hotel operations, guest services, and team development while upholding our culture of Excellence, Passion, Integrity, and Inclusivity.

Key responsibilities include overseeing front office, housekeeping, maintenance and F&B in the GM's absence, ensuring guest satisfaction and strong franchise scores.

Qualifications

• Two years related management experience and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food and beverage.
• Working knowledge of hotel operations – including security and safety programs, HR relations, quality assurance programs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership and valid Driver’s License.

Responsibilities

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk and food and beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

Skills

Hotel operations

Leadership

Front desk supervision

HR familiarity

Education

Bachelor's degree in hotel management

Tools

Hotel management software

Job description

Buffalo Lodging Associates, LLC is seeking an Assistant General Manager for the Fairfield Inn & Suites Buffalo Airport in Cheektowaga, NY. You will partner with the General Manager to lead daily hotel operations, guest services, and team development while upholding our culture of Excellence, Passion, Integrity, and Inclusivity.

Key responsibilities include overseeing front office, housekeeping, maintenance and F&B in the GM's absence, ensuring guest satisfaction and strong franchise scores.