Assistant General Manager

Homewood Suites Buffalo Airport; Buffalo (NY); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation

Holidays

401K with company match

Travel discounts

Job summary

Homewood Suites Buffalo Airport in Cheektowaga, NY is seeking an Assistant General Manager to lead hotel operations alongside the General Manager. You will oversee guest services, housekeeping, maintenance, and F&B, while driving exceptional guest satisfaction and a collaborative team culture.

Ideal candidates bring two years of related management experience, hotel brand knowledge, and a Bachelor’s degree in hotel management or business.

Qualifications

• Two years related management experience.
• Experience with rooms, housekeeping and food & beverage.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination.
• Working knowledge of hotel operations—security and safety programs, HR relations, QA programs.

Responsibilities

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervise the front desk and food and beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training, appraising performance, rewarding and coaching employees; planning, directing work, addressing complaints and resolving concerns.
• Works along hotel staff and is available according to hotel’s needs; weekends, holidays and different shifts if required.

Skills

Management experience

Hotel operations

HR knowledge

Leadership

Driver’s License

Education

Bachelor’s degree in hotel management, business, or related field

Job description

Homewood Suites Buffalo Airport
760 Dick Road
Cheektowaga, NY 14225, USA

Description

Homewood Suites by Hilton/Buffalo-Airport, 760 Dick Road, Cheektowaga, NY 14225

We are currently looking for an Assistant General Manager for our Homewood Suites by Hilton/Buffalo-Airport. Homewood Suites by Hilton/Buffalo-Airport is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay
• Paid vacation, sick days and holidays
• 401K Retirement plan with company match
• Travel discounts on our branded properties

Role:

The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk and food and beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Works along hotel staff and is available according to hotel’s needs. Weekends, holidays and different shifts if required.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

Salary range: 62.9K - $68.1K

What You Bring Us:

• Two years related management experience, and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food and beverage.
• Ability to work flexible schedules.
• Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands‑on leadership
• Valid Driver’s License

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Goal Completion

Inspired to perform well by the completion of tasks

Peer Recognition

Inspired to perform well by the praise of coworkers

Education

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.