Assistant General Manager- Courtyard by Marriott, Littleton, MA

Lafrance Hospitality; Littleton (MA); On-site; USD 65,000 - 92,000; Full time

Benefits offered by this job

PTO & 401K

Health & Dental

Bonus Program

Brand Discounts

Company Discounts

90-day & Annual Reviews

Growth Opportunities

Paid Training

Job summary

Lafrance Hospitality is seeking an experienced hospitality leader for the role of Assistant General Manager at the Courtyard by Marriott in Littleton, MA. This position partners with the General Manager to ensure smooth property operations and outstanding guest service across all departments.

Responsibilities include daily hotel and Bistro operations, coaching staff, maintaining Marriott standards, and delivering exceptional guest experiences.

Qualifications

• Experience leading hotel operations and guest services.
• Ability to coordinate multiple departments and schedules.
• Knowledge of Marriott standards preferred.
• Strong communication and coaching skills.

Responsibilities

• Oversee front office operations, guest service, brand standards, room availability, cost controls and profitability.
• Lead or assist daily operations of the hotel Bistro.
• Monitor team performance and assist in training, coaching, scheduling and reviews.
• Monitor guest satisfaction and drive improvements with the GM.
• Ensure compliance with Marriott and Lafrance standards.
• Greet guests, respond to inquiries and resolve concerns promptly.
• Manage housekeeping/laundry and related responsibilities.

Skills

Front Desk

Guest Service

Operations Mgmt

F&B

Job description

We looking to add an experienced hospitality leader to join our Award Winning Courtyard team!

We are looking to fill the role of Assistant General Manager at the Courtyard by Marriott, Littleton, MA.

As the Assistant General Manager you will work hand in hand with our General Manager to ensure the smooth operations of the property for both the hotel and the hotel bistro.

The Assistant General Manager works with all departments within the hotel to provide outstanding guest service and maintain the highest standards of excellence.

If you feel that you are a match for this team and can bring an engaging personality and have a passion for hospitality, this is the job for you.

Daily Pay - Get Paid Any Day!

Pay: Salary

Schedule: Mid- shift & evenings- weekends & holiday availability

Job Type: Full- Time

keywords: hotel management, assistant, hospitality, hotel assistant general manager

Responsibilities:

• Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.


• Lead/ assist in the daily operations of the hotel Bistro


• Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process.


• Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.


• Ensure compliance with Marriott and Lafrance standards.


• Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.


• Manage the housekeeping/laundry department as well as some housekeeping responsibilities.

• Prior brand hotel experience preferred


• Prior knowledge in food & beverage


• Minimum 1-3 years hotel Front Desk experience OR prior Property Management experience


• Detail oriented with emphasis on building guest relationships


• Must be available to work a flexible schedule

• PTO & 401K


• Health & Dental


• Bonus Program


• Brand Wide Room Discounts


• Company Wide Room Discount Program


• 90 day Review & Annual Review Program


• Extensive Room for Growth
  
• Paid Training