Assistant General Manager- Courtyard by Marriott, Littleton, MA

Lafrance Hospitality; United States; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

PTO

401K

Health

Dental

Bonus

Brand Discounts

Company Discounts

90 Day & Annual Review

Growth Opportunities

Paid Training

Job summary

Lafrance Hospitality seeks an experienced Assistant General Manager for the Courtyard by Marriott in Littleton, MA. You will partner with the General Manager to run hotel operations and the Bistro, delivering outstanding guest service and maintaining Marriott standards.

This role requires strong leadership, brand awareness, and a hands-on approach to daily hotel management, staffing, and guest relations, with a focus on growth and service excellence.

Qualifications

• Front Office experience in a hotel environment.
• Experience with guest service standards and brand guidelines.
• Flexible schedule including evenings and weekends.

Responsibilities

• Oversee Front Office operations and guest service delivery, ensuring brand standards and profitability.
• Lead and assist in daily hotel Bistro operations.
• Coach and train team members, manage scheduling and performance reviews.
• Monitor guest satisfaction scores and drive improvement with the GM.
• Ensure compliance with Marriott and Lafrance standards.
• Greet guests, respond to inquiries, and resolve issues promptly.
• Oversee housekeeping/laundry duties and related tasks.

Job description

We looking to add an experienced hospitality leader to join our Award Winning Courtyard team!

We are looking to fill the role of Assistant General Manager at the Courtyard by Marriott, Littleton, MA.

As the Assistant General Manager you will work hand in hand with our General Manager to ensure the smooth operations of the property for both the hotel and the hotel bistro.

The Assistant General Manager works with all departments within the hotel to provide outstanding guest service and maintain the highest standards of excellence.

If you feel that you are a match for this team and can bring an engaging personality and have a passion for hospitality, this is the job for you.

Daily Pay - Get Paid Any Day!

Pay: Salary

Schedule: Mid- shift & evenings- weekends & holiday availability

Job Type: Full- Time

keywords: hotel management, assistant, hospitality, hotel assistant general manager

Responsibilities:

• Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Lead/ assist in the daily operations of the hotel Bistro
• Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process.
• Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.
• Ensure compliance with Marriott and Lafrance standards.
• Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.
• Manage the housekeeping/laundry department as well as some housekeeping responsibilities.

Requirements

• Prior brand hotel experience preferred
• Prior knowledge in food & beverage
• Minimum 1-3 years hotel Front Desk experience OR prior Property Management experience
• Detail oriented with emphasis on building guest relationships
• Must be available to work a flexible schedule

Benefits

• PTO & 401K
• Health & Dental
• Bonus Program
• Brand Wide Room Discounts
• Company Wide Room Discount Program
• 90 day Review & Annual Review Program
• Extensive Room for Growth
• Paid Training