Assistant General Manager, Club Ops & Guest Experience

Equinox; Los Angeles (CA); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Competitive salary & benefits

Complimentary club membership

Commission opportunities

Perks & incentives

Job summary

Equinox in Los Angeles is seeking an experienced Operations/Front Desk Manager to lead Front Desk, Maintenance, and Kids’ Club teams, uphold brand standards, and manage staffing and payroll budgets.

The role emphasizes delivering high‑level customer service, developing staff, and collaborating with the General Manager. Requirements include 1–3 years of leadership in operations and a Bachelor’s degree preferred. Competitive salary and club benefits offered.

Qualifications

• Requires proven leadership ability with 1–3 years of management experience in an operational setting.
• Strong verbal and written communication skills.
• High touch customer service experience preferred.
• Effective time management and follow-up skills.
• Financial management experience.

Responsibilities

• Influence and inspire a dynamic work force.
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet brand standards and payroll budgets.
• Conduct staff performance evaluations monthly and annually.
• Adhere to monthly ordering timelines and supply budgets.
• Ensure high-level customer service to club members.
• Support ancillary departments and sales in partnership with the General Manager.
• Maintain awareness of monthly department goals and projections.
• Ensure cleanliness of club to brand standards.
• Ensure safety and loss prevention procedures are followed.
• Facilitate other projects as delegated by the General Manager.
• Be open to location reassignments and flexible schedules.

Skills

Leadership

Customer service

Communication

Time management

Financial management

Staff training

Education

Bachelor's degree preferred

Job description

Equinox in Los Angeles is seeking an experienced Operations/Front Desk Manager to lead Front Desk, Maintenance, and Kids’ Club teams, uphold brand standards, and manage staffing and payroll budgets.

The role emphasizes delivering high‑level customer service, developing staff, and collaborating with the General Manager. Requirements include 1–3 years of leadership in operations and a Bachelor’s degree preferred. Competitive salary and club benefits offered.