Club Operations Leader – Elevate Guest Experience

SmartRecruiters, Inc.; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Complimentary Club membership

Personal Training access

Spa and Shop perks

Job summary

Equinox Group is seeking an Assistant General Manager to ensure smooth operations across departments and deliver exceptional member service at our club. You will guide front desk, housekeeping and M.O.D managers while coordinating projects with the General Manager.

The role requires proven leadership in fitness or customer-service settings, strong communication, and the ability to drive revenue through team development and efficient operations.

Qualifications

• Proven leadership ability in educational, fitness or professional settings with 3-6 years of management experience in a customer service business.
• Enthusiastic, passionate and knowledgeable regarding the fitness industry.
• Excellent verbal and written communication skills.
• Proven ability to drive revenue; hire, direct and train staff; strong time management and follow-up skills.

Responsibilities

• Train and supervise the Front Desk, Housekeeping and M.O.D managers while helping the General Manager facilitate all delegated projects and responsibilities.
• Manage multiple aspects of inventory control, payroll budget, daily bank deposits, shift coverage and general club maintenance.
• Educate staff of proper company policies and procedures.

Skills

Leadership

Customer service

Communication

Time management

Staff training

Job description

Equinox Group is seeking an Assistant General Manager to ensure smooth operations across departments and deliver exceptional member service at our club. You will guide front desk, housekeeping and M.O.D managers while coordinating projects with the General Manager.

The role requires proven leadership in fitness or customer-service settings, strong communication, and the ability to drive revenue through team development and efficient operations.