Assistant General Manager - Chick-fil-A

University of Oklahoma; Norman (OK); On-site; USD 25,000 - 36,000; Full time

Job summary

The University of Oklahoma seeks a Restaurant Operations Supervisor to oversee day-to-day dining services, including cash handling, payroll, and staff supervision. You will manage front- and back-of-house teams, ensuring smooth service, quality, and compliance with food-safety standards.

You will hire, train, coach, and evaluate staff, align operations with OU Food Services expectations, and support exceptional guest experiences during peak events and regular hours.

Qualifications

• Bachelor's degree required.
• Minimum 4 years in food service and restaurant supervision.
• Experience supervising front- and back-of-house staff.
• Willingness to work overtime and event days.

Responsibilities

• Oversee day-to-day restaurant operations including cash reporting and payroll.
• Schedule staff and supervise shifts across front- and back-of-house.
• Hiring, training, coaching, and performance evaluations.
• Ensure adherence to policies and deliver positive dining experience.

Skills

Food service supervision

Staff supervision

Hospitality operations

Cash handling

Education

Bachelor's degree

Job description

Pay Range: Targeted pay up to $22.00 hourly, based on experience.

Benefits Eligible: Yes

Work Schedule: Varies, based on business needs. Essential position and may be required to work during inclement weather or campus closures. Will be required to work during home football games.

Travel: May be required

Position Introduction

Responsible for the overall operation, administration, and performance of day-to-day restaurant operations, including cash reporting and payroll, while regularly performing the same or similar duties as frontline staff (e.g., cooking, cleaning, and operating the cash register) in support of business needs. Regularly performs hands‑on duties including cooking, food preparation, cleaning, restocking, and operating the cash register/point‑of‑sale system; works alongside staff to meet service demands. Supervises daily shift operations across front- and back-of-house functions. Organizes schedules and daily staff deployment; monitors workflow and verifies completion of assigned duties. Works alongside, schedules, and supervises full- time and student employees, including hiring, training, coaching, disciplining, and conducting performance evaluations. Assesses performance and applies positive discipline and retraining as needed to address performance, conduct, or attendance issues. Supports employee development and ensures alignment with OU Food Services expectations. Provides information, clarifies policies and procedures, facilitates service delivery, and resolves problems for employees and customers to ensure a positive dining experience.

Additional Job Information

• Will be scheduled to work required overtime at key points during the year.
• Will work home game-day Saturdays and other special events.
• As essential personnel, may be required to work during inclement weather or University closure.
• Hepatitis A vaccine required or annual testing.
• Cleveland County Food Handlers Card required within 30-days of hire.
• Will be issued a uniform, which must be properly worn per shift and maintained by the employee.

Required Education and Experience

• Bachelor's degree.
• 4 years of food service and restaurant supervision experience.

Equivalency/Substitution: Experience or a combination of education & related experience can be considered in lieu of degree. A one-to-one ratio is used to determine the number of years of experience required in place of a degree.

Required Certifications And Licenses

• A food handler card within 30 days of hiring.
• Ability to obtain ServSafe Certification within first 12 months of employment.

Department Preferences

• Bachelor's Degree, ACF or CIA certification in Culinary, Restaurant Management; or related field.
• 3-5 years progressive experience in restaurant management/supervision, staff supervision, hospitality operations, meal production & support, or related area.

Hiring Contingent Upon a Background Check: Yes