Assistant General Manager - Chick-fil-A

UNIVERSITY OF OKLAHOM; Norman (OK); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Uniform provided

Job summary

UNIVERSITY OF OKLAHOM in Norman, OK seeks a restaurant operations supervisor to oversee daily dining services and payroll. You will supervise front- and back-of-house staff, manage schedules, and ensure smooth service with a focus on performance and guest satisfaction.

You will perform hands-on duties as needed, including cooking and cash handling, and you may work overtime for key events like home football games. Uniforms are provided.

Qualifications

• Bachelor's degree required.
• 4 years of food service and restaurant supervision experience.
• Experience with cash reporting and payroll processes.
• Ability to obtain ServSafe Certification within 12 months.
• Equivalency/substitution: experience may substitute for education on a 1:1 ratio.

Responsibilities

• Oversee day-to-day restaurant operations on campus.
• Supervise front- and back-of-house staff and scheduling.
• Manage cash handling and payroll duties.
• Hire, train, coach, and evaluate staff performance.
• Ensure compliance with health and safety policies and customer service standards.

Skills

Food service supervision

Staff supervision

Cash handling

Payroll

Customer service

Education

Bachelor's degree

Tools

POS system

Job description

Pay Range:Targeted pay up to $22.00 hourly, based on experience.

Benefits Eligible:Yes

Work Schedule:Varies, based on business needs. Essential position and may be required to work during inclement weather or campus closures. Will be required to work during home football games.

Travel:May be required

Position Introduction:

Responsible for the overall operation, administration, and performance of day-to-day restaurant operations, including cash reporting and payroll, while regularly performing the same or similar duties as frontline staff (e.g., cooking, cleaning, and operating the cash register) in support of business needs. Regularly performs hands-on duties including cooking, food preparation, cleaning, restocking, and operating the cash register/point-of-sale system; works alongside staff to meet service demands. Supervises daily shift operations across front- and back-of-house functions. Organizes schedules and daily staff deployment; monitors workflow and verifies completion of assigned duties. Works alongside, schedules, and supervises full-time and student employees, including hiring, training, coaching, disciplining, and conducting performance evaluations. Assesses performance and applies positive discipline and retraining as needed to address performance, conduct, or attendance issues. Supports employee development and ensures alignment with OU Food Services expectations. Provides information, clarifies policies and procedures, facilitates service delivery, and resolves problems for employees and customers to ensure a positive dining experience.

Additional Job Information:

• Will be scheduled to work required overtime at key points during the year.
• Will work home game-day Saturdays and other special events.
• As essential personnel, may be required to work during inclement weather or University closure.
• Hepatitis A vaccine required or annual testing.
• Cleveland County Food Handlers Card required within 30-days of hire.
• Will be issued a uniform, which must be properly worn per shift and maintained by the employee.

View full job description

Required Education and Experience:

• Bachelor's degree.
• 4 years of food service and restaurant supervision experience.

Equivalency/Substitution: Experience or a combination of education & related experience can be considered in lieu of degree. A one-to-one ratio is used to determine the number of years of experience required in place of a degree.

Required Certifications and Licenses:

• A food handler card within 30 days of hiring.
• Ability to obtain ServSafe Certification within first 12 months of employment.

Department Preferences:

• Bachelor's Degree, ACF or CIA certification in Culinary, Restaurant Management; or related field.
• 3-5 years progressive experience in restaurant management/supervision, staff supervision, hospitality operations, meal production & support, or related area.

Hiring Contingent Upon a Background Check: Yes