Assistant General Manager - Center Ops & Guest Service

Lucky Strike Entertainment Corporation; Aliso Viejo (CA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program

Vacation and Holidays

Discounts on Bowling/Waterpark

Job summary

Lucky Strike Entertainment Corporation is seeking an Assistant General Manager in California (Aliso Viejo) to keep all departments running, drive revenue on the floor, and own the shift when the GM is out. You will oversee bowling, arcade, F&B, bar, and events, ensuring top-tier guest experiences and strong financial performance.

You will hire, train, and coach hourly teams, manage daily financials, and stay engaged during peak times including nights, weekends, and holidays.

Qualifications

• 3 to 5 years of progressive leadership experience in hospitality, restaurant, or high-volume operations.
• Proven ability to drive sales and operational performance across a multi-department environment.
• Experience training and developing department-level managers.
• A floor-first management style; you lead by being present, not by directing from a distance.
• Financial acumen including labor forecasting, cost control, and direct P&L impact.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own center performance across bowling, arcade, food and beverage, bar, and events on every shift
• Drive sales through strong hospitality, guest engagement, and sharp service standards
• Hire, train, coach, and schedule hourly teams across all departments
• Manage daily financials including cash handling, labor, COGS, and inventory
• Stay visible and active during peak shifts including nights, weekends, and holidays
• Execute company initiatives, promotions, and operational improvements in partnership with the GM

Skills

Leadership experience

Hospitality operations

Sales drive

Staff coaching

Financial acumen

Flexible schedule

Job description

Lucky Strike Entertainment Corporation is seeking an Assistant General Manager in California (Aliso Viejo) to keep all departments running, drive revenue on the floor, and own the shift when the GM is out. You will oversee bowling, arcade, F&B, bar, and events, ensuring top-tier guest experiences and strong financial performance.

You will hire, train, and coach hourly teams, manage daily financials, and stay engaged during peak times including nights, weekends, and holidays.