Assistant General Manager

Aqua-Tots Swim School; Houston (TX); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health Insurance with HSA & FSA

Dental and Vision

401(k) with company match

PTO

Parental Leave

Employee discount on lessons

Job summary

Aqua-Tots Swim School in Houston, TX is seeking an Assistant General Manager to help oversee daily operations, lead the front desk and aquatics teams, and drive customer experience and enrollment growth. The role requires flexible availability including afternoons, evenings, and weekends to meet seasonal needs.

Responsibilities include scheduling, staff development, and maintaining Aqua-Tots standards across the facility to deliver world-class swim lessons in a safe environment.

Qualifications

• 1+ years of management experience (operations, hospitality, education, or retail preferred)
• Strong customer service and people leadership skills
• Flexible availability to meet the needs of the school
• High School diploma or GED required; Bachelor’s degree preferred
• CPR certified & Certified Pool Operator (CPO) license (or willing to obtain)

Responsibilities

• Oversee daily school operations in partnership with the General Manager.
• Lead Front Desk and Aquatics teams to maintain service standards.
• Drive customer experience and sales through enrollment conversations and program education.
• Manage scheduling and coverage for swim lessons and front office operations.
• Coach and develop teammates; hire, train, and mentor as needed.
• Monitor quality and consistency of lessons and facility standards.

Skills

Customer service

People leadership

Team building

Scheduling

Education

High School diploma or GED

Bachelor’s degree preferred

Job description

Assistant General Manager – Aqua-Tots Swim School

Location: Houston, TX
Job Type:Full-Time
Pay Range: $40,000-$45,000
Schedule:Flexible availability required, including afternoons/evenings and weekends to meet the needs of the school and season.

Benefits

• Health Insurance w/ HSA & FSA options
• Employer-paid dental and vision
• 401(k) with company match
• Paid Time Off (PTO)
• Parental Leave
• Employee discount on lessons

This role leadsteam development, customer experience, sales growth, and daily swim school operationsto ensure families receive world-class swim lessons in a safe and welcoming environment.

Welcome to Aqua-Tots!

At Aqua-Tots, we are saving lives by teaching children how to become safe and confident swimmers for life.

Are you looking for a company that invests in its leaders and promotes growth from within? Do you thrive in a mission-driven culture where your work makes a difference every day?

If so, you may be exactly whowe’relooking for.The right leader will be welcoming, enthusiastic, and embody ourCore Behaviors: Be Friendly and Caring, Be Driven and Focused, Be Humble and Genuine, and Be Willing and Bold.

What You’ll Do

Support School Operations – Partner with the General Manager to help oversee daily school operations, maintain facility and brand standards, and ensure the pool, deck, and front office operate smoothly.

Lead Front Desk & Aquatics Teams – Provide leadership and support to Front Desk teammates and Aquatic leadership to ensure consistent service, communication, and team accountability.

Drive Customer Experience & Sales – Help maintain high customer engagement by educating families on the Aqua-Tots Learn to Swim program, supporting enrollment conversations, and ensuring a positive experience for every family.

Manage Scheduling & Coverage – Support team scheduling and daily coverage to ensure proper staffing for swim lessons and front office operations.

Coach & Develop Teammates – Assist with hiring, training, mentoring, and evaluating teammates while helping maintain a positive, high-performing team culture.

Monitor Quality & Consistency – Ensure swim lessons, customer interactions, and facility standards consistently reflect the Aqua-Tots brand and experience.

Support School Performance – Assist the General Manager in tracking sales performance, monitoring customer feedback, and supporting operational initiatives that help the school grow.

What We’re Looking For

• 1+ years of management experience(operations, hospitality, education, or retail preferred)
• Strongcustomer service and people leadership skills
• Someone whothrives on building teams, solving problems, and creating positive experiences
• Flexible availability to meet the needs of the school
• High School diploma or GEDrequired;Bachelor’sdegree preferred
• CPR certified & Certified PoolOperator (CPO) license(or willing to obtain —we’llprovide training)