Assistant General Manager

Ontario Trillium Foundation; Swampscott (MA); On-site; USD 37,195 - 44,083; Full time

Benefits offered by this job

Competitive hourly pay based on experience

Room for growth within the role

Community-focused work environment

Job summary

The Ontario Trillium Foundation is hiring an Assistant General Manager for Dockside Pub in Swampscott, MA. The AGM will oversee daily operations, lead shifts, coach staff, and ensure high standards of service. Candidates should have over 2 years in restaurant leadership, adaptability during busy shifts, and a strong communication focus. The position offers competitive pay of $27–$32/hour based on experience with a focus on community and growth.

Qualifications

• 2+ years of restaurant leadership experience, ideally as AGM or shift manager.
• Ability to lead a team under pressure and maintain strong communication.
• TIPS certification preferred or willingness to obtain.

Responsibilities

• Lead shifts and deliver standout hospitality.
• Coach FOH staff in real time regarding service.
• Support GM with training and scheduling.

Skills

Restaurant leadership experience

Strong communication

Guest-first mindset

Tools

POS systems

Job description

Assistant General Manager (AGM) — Dockside Pub (Swampscott, MA)

Location: Swampscott, MA

Job Type: Full-Time

Pay: $27–$32/hour, depending on experience

Schedule: Nights & weekends required (Friday evening and Saturday evening availability strongly preferred)

Dockside Pub is a small, busy, full-service neighborhood restaurant (60–80 seats) focused on great food, great drinks, and genuine hospitality. We’re hiring a hands‑on Assistant General Manager to help lead daily operations, run excellent shifts, coach the team, and uphold standards.

What You’ll Do

• Lead shifts on the floor: set pace, support the bar and dining room, and deliver standout hospitality
• Coach FOH staff in real time (servers, bartenders, hosts, support) on steps of service, urgency, and teamwork
• Execute strong opening/closing routines, side work, cleanliness, and organization every shift
• Handle guest issues and service recovery professionally and quickly
• Support the GM with training, scheduling coverage, and team accountability
• Follow and enforce cash handling, POS accuracy, and comps/voids/discount policies
• Assist with inventory organization/spot checks, receiving, and vendor follow-up as needed
• Maintain compliance with MA safety, sanitation, and responsible alcohol service standards

What We’re Looking For

• 2+ years of restaurant leadership experience (AGM/shift manager/strong supervisor)
• Confident floor leader who stays calm under pressure and drives urgency
• Strong communication, reliability, and a guest‑first mindset
• Comfortable with POS systems, basic shift reporting, and team coaching
• TIPS certification preferred (or willingness to obtain)

Why Dockside

• Competitive hourly pay based on experience
• A leadership role with real responsibility and room to grow
• A tight, community‑focused restaurant where your presence matters

How to Apply: Reply with your resume and a short note about your leadership experience and availability (especially nights/weekends).