Assistant General Manager

Socket.dev; Salem (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation

Annual Bonus

Employee discount program

Job summary

Dire Wolf Tavern in Salem, MA is seeking an Assistant General Manager to join our leadership team. In this high-energy, guest-focused role you will support the General Manager by overseeing daily front-of-house operations, ensuring hospitality excellence and operational efficiency.

You will lead and train staff, manage schedules and payroll, monitor performance, and partner with the culinary team to align service with our standards.

Qualifications

• 2+ years in restaurant management or supervisory role.
• Strong leadership and communication abilities.
• Experience managing front-of-house teams in fast-paced settings.

Responsibilities

• Oversee front-of-house operations and ensure seamless service.
• Lead, train, and motivate staff to uphold standards.
• Monitor daily performance and implement systems to improve productivity and accountability.
• Maintain controls including inventory, cost, labor, and supplies.
• Assist with scheduling, payroll, and staff development.
• Collaborate with culinary team to align kitchen and service.
• Act as manager-on-duty in GM's absence.
• Address guest concerns with urgency and professionalism.

Skills

Leadership

Interpersonal skills

Team motivation

Customer service

Tools

POS systems

Labor management tools

Basic financial reporting

Job description

Description

Dire Wolf Tavern is one of Salem's most dynamic dining destinations, offering an immersive atmosphere, top-tier cuisine, and exceptional hospitality. Located in the heart of historic downtown Salem, we blend rich New England tradition with a modern twist, delivering a unique experience that’s both memorable and welcoming.

We're currently seeking an Assistant General Manager (AGM) to join our leadership team. This is an exciting opportunity for a motivated hospitality professional to step into a pivotal role in a high-energy, customer-focused environment.

As the Assistant General Manager, you will support the General Manager in overseeing the daily operations of the tavern, ensuring excellence in guest service, team management, and operational efficiency. You will be a key leader, helping to drive culture, standards, and performance.

Responsibilities of the Assistant Manager Include:

• Assist in the management of all front-of-house operations, ensuring seamless service and guest satisfaction.
• Lead, train, and motivate staff to uphold Dire Wolf Tavern's standards of hospitality.
• Monitor daily performance and support the implementation of systems to improve team productivity and accountability.
• Maintain operational controls including inventory, food and beverage cost, labor, and supplies.
• Help manage scheduling, payroll, and staff development initiatives.
• Collaborate with the culinary team to ensure alignment between kitchen and front-of-house.
• Act as manager-on-duty in the absence of the General Manager.
• Address guest concerns with urgency and professionalism

What We'll Give to You:

• Competitive starting salary of $65,000 to $70,000
• Annual and Achievable Bonus
• Medical and Dental Insurance
• Paid Vacation
• Excellent financial and career growth
• Employee discount program in all of the Serenitee Restaurant Group locations
• A great team of people and supportive work environment

Requirements

• 2+ years of experience in a restaurant management or supervisory role (AGM or FOH manager experience preferred).
• Strong leadership and interpersonal skills.
• Proven ability to manage and inspire teams in a fast-paced environment.
• Deep understanding of restaurant operations and guest service best practices.
• Experience with POS systems, labor management tools, and basic financial reporting.

If you're ready to bring your energy, experience, and leadership skills to one of Salem's most exciting establishments, we want to hear from you!