Assistant General Manager

UDH Management Corp.; Colonial Park (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

UDH Management Corp. is seeking an experienced hotel operations leader to oversee daily hotel activities, including guest services, reservations, and front desk functions. The role provides afternoon and evening management coverage (12:00pm–9:00pm) and requires maintaining brand standards to uphold the Hampton experience.

Responsibilities include supervising housekeeping, maintaining budgeting discipline, and guiding a cohesive team to achieve high guest satisfaction and operational efficiency.

Qualifications

• Minimum 2 years in hotel operations or supervisory role.
• Strong front desk and guest services knowledge, including reservations and billing.
• Experience with hotel PMS and Hilton PEP is preferred.
• Proven leadership, coaching, and team accountability.

Responsibilities

• Oversee daily hotel operations, guest services, reservations, front desk coverage, and night audit.
• Maintain a 45-hour workweek with a 12:00pm–9:00pm shift to provide afternoon and evening management coverage.
• Remain current on Hampton Brand Standards and ensure adherence.
• Oversee Treats Shop Management and overall operational profitability.
• Monitor Front Office budget and adjust resource allocation as needed.
• Supervise human resources practices, guest services standards, and hospitality reservation systems.

Skills

Front desk ops

Guest services

Reservations mgmt

PMS systems

Leadership

Budget control

Job description

Responsibilities

• Oversee daily hotel operations, including guest services, reservations, front desk coverage, and night audit
• Maintain a 45-hour workweek, working a scheduled shift of 12:00pm to 9:00pm to provide afternoon and evening management coverage and support daily hotel operations.
• Hampton Brand Standards Specialist, remain current on all brand standards.
• Treats Shop Management, responsible for overall management and profit.
• Monitor Front Office budget
• Use property management systems (PMS) SEP
• Hotel experience with a background in hotel management, hospitality management, or hospitality operations
• Supervising experience and demonstrated leadership, team management, and managerial communication skills
• Familiarity with human resources practices, hotel guest service standards, guest services, and hospitality reservation systems

Requirements

Qualifications include:

• Minimum of 2 years of hotel operations or supervisory experience preferred.
• Strong knowledge of front desk operations, guest services, reservations, billing and hotel PMS. Hilton PEP experience preferred.
• Demonstrated leadership skills, including the ability to train, coach, motivate, and hold team members accountable.
• Ability to oversee and support front desk, housekeeping, and maintenance operations.
• Basic understanding of hotel budgets, labor management, expense control and guest satisfaction scores.
• Ability to work independently, prioritize competing responsibilities, and make sound decisions in the absence of the General Manager.