Assistant General Manager

Ugly Dumpling; New York (NY); On-site; USD 70,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant General Manager to enhance team cohesion and operational efficiency. This role involves guiding shift supervisors and team members, ensuring adherence to quality standards, and optimizing crew assignments for exceptional service. The ideal candidate will have substantial restaurant management experience, a strong understanding of customer service, and proficiency in relevant technologies. Join a dynamic team where your contributions directly impact guest satisfaction and operational success!

Benefits

401(k)

401(k) matching

Health insurance

Paid time off

Paid training

Vision insurance

Qualifications

• 1+ years of Full Service Restaurant Management experience required.
• Proficient in technology applications for restaurant management.

Responsibilities

• Ensure effective communication between team members and management.
• Manage payroll processing and assist in inventory management.

Skills

Restaurant Management

Bartending

Communication

Customer Service

P&L Understanding

Education

State Mandated Food Handlers Certification

State Mandated Food Manager Certification

Tools

POS Systems

Scheduling Platform

Purchasing and Inventory Management software

Job description

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Ugly Dumpling in Bay Plaza, NY is looking for an Assistant General Manager!

We are actively looking for an Assistant General Manager to assist in ensuring UD Team Members and Shift Supervisors' individual goals are aligned with broader organizational objectives, fostering a cohesive team approach aimed at achieving the company's overarching goals.

Reports to: General Manager

Job Type: Full-time Pay: Up to $70,000.00 per year

Roles and Responsibilities:

• Acts as a conduit for effective communication between Team Members, Shift Supervisors, and the GM, ensuring directives are clear and information flows smoothly.
• Provides hands-on guidance to both Shift Supervisors and Team Members to ensure adherence to standard procedures and maintain service quality.
• Implements procedures to ensure crew members maintain quality standards, SOPs, and food safety regulations during their shifts.
• Executes plans alongside the GM and Shift Supervisor to ensure smooth operations, aiding in task delegation and optimizing crew member assignments for efficient service.
• Provides on-shift assistance to Shift Supervisors and crew members, aiding in decision-making and conflict resolution to maintain a positive work environment.
• Assists the GM in managing payroll processing, ensuring accuracy and timeliness in staff payments, while also supporting staff scheduling activities to optimize shifts and resources, meeting operational demands effectively.
• Aids the GM in managing inventory, ordering supplies, handling invoicing, and ensuring efficient procurement processes to maintain accurate stock levels and streamline resource acquisition.
• Actively engages with guests, addresses inquiries, feedback, and ensures exceptional customer service standards.

Qualifications:

• 1+ years prior Full Service Restaurant Management experience
• 1+ years prior bartending experience
• State Mandated Food Handlers Certification
• Proficient in Technology applications: POS Systems, Scheduling Platform, Purchasing and Inventory Management software.
• Ability to communicate at a high level, professionally.
• Understanding of World Class Guest Service.
• Experienced with P&L and understanding of how sales, labor and other costs are related.

Preferred:

• 2+ years prior Full Service Restaurant Management experience.
• 2+ years prior bartending experience.
• State Mandated Food Manager Certification.
• Experienced with P&L, strong understanding of how sales, labor and other costs are related, and what must be done to improve key restaurant metrics.
• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Experience:

• Restaurant management: 3 years (Required)

License/Certification:

• ServSafe (Preferred)

Ability to Commute:

• Bronx, NY 10475 (Required)

Ability to Relocate:

• Bronx, NY 10475: Relocate before starting work (Required)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Restaurants

Referrals increase your chances of interviewing at Ugly Dumpling by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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