Assistant General Manager

New York Sports Club; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established fitness club brand is seeking an Assistant General Manager to enhance operational excellence and drive revenue growth. This role involves collaborating with the General Manager to ensure effective club operations, focusing on member satisfaction and team development. As a key player in the club's success, you will support sales analysis, employee recruitment, and leadership initiatives. With a commitment to improving lives through fitness, this position offers the chance to make a meaningful impact in a dynamic environment that values personal connections and innovative programming.

Qualifications

• 2-3 years of management experience in fitness or hospitality.
• Strong leadership and customer service skills required.

Responsibilities

• Support GM in achieving revenue targets and managing club operations.
• Own recruitment, onboarding, and training of club personnel.

Skills

Business Acumen

Leadership Skills

Customer Service Orientation

Communication Skills

Data Analysis Skills

Organizational Skills

Negotiation Skills

Problem Solving

Education

Bachelor's Degree (Preferred)

2-3 Years Management Experience

Child & Adult AED/CPR Certification

Tools

CRM Software

LMS

UKG Ready

MS Office

Job description

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Brief Description

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to “Improve Lives Through Fitness”. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.

Roles And Responsibilities

The Assistant General Manager (AGM) is a non-exempt position. The AGM, in partnership and support of the General Manager (GM), ensures the efficient and effective operation of their club with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The AGM does not have direct reports. The GM will be responsible for the performance management of all club positions. The AGM will be involved in developing the club employees and supporting all elements of the club’s profit and loss management, ensuring consistent execution of daily workflows. Below are key responsibilities for success in this role; additional duties may be assigned.

Performance Management

• Hold yourself and your team accountable to high standards of operational excellence.
• Support team development through coaching, providing guidance and feedback to drive profitability via sales and KPIs.
• Assist in evaluating employee performance and provide ongoing constructive feedback.
• Handle employee discipline with courage and in accordance with company policy.
• Build rapport with team members using a situational leadership approach.

Sales Analysis and Results

• Support the GM in achieving revenue targets, including EBITDA, net member gain, and EFT, by reviewing operational reports and monitoring profitability.
• Analyze club sales data regularly to project sales, determine profitability, and set goals.
• Assess new business opportunities and implement strategies to improve sales, productivity, and profit.

Employee Recruitment and Development

• Own recruitment, onboarding, and training of club personnel in collaboration with the GM.
• Create an empowering environment for employee growth and learning.
• Identify and implement training and development strategies to maximize productivity and morale.
• Set SMART goals for self and team, and assist in sourcing and interviewing candidates efficiently.

Leadership

• Model and promote the NYSC mission and values with pride and integrity.
• Foster a results-driven culture with clear expectations and accountability.
• Lead by example and engage positively with staff, members, and guests.
• Inspire cooperation and influence behavior using business acumen.

Club Operations

• Ensure daily completion of Member Experience Walkthroughs and other safety and service standards.
• Adhere to all policies, procedures, and safety codes.
• Lead meetings, review goals, and address operational issues in the absence of the GM.
• Maintain a safe, clean, and welcoming environment for members and staff.

Customer Service

• Develop and promote a customer service culture to ensure an exceptional experience.

Communication

• Maintain open, professional communication with staff, management, and members via all channels.

Product Knowledge

• Stay informed on market trends, competition, and best practices.
• Maintain an active lifestyle and passion for fitness.
• Educate staff on brand principles and ensure brand consistency.

Problem Solving

• Collaborate with the GM to resolve service and operational issues.
• Address member complaints promptly with customer-focused solutions.
• Identify and remove barriers to achieving results.
• Manage conflicts effectively, escalating when necessary.

Skills and Abilities

• Strong business acumen and leadership skills.
• Customer service orientation with negotiation skills.
• Excellent communication and interpersonal skills, especially in English.
• Highly organized with attention to detail and follow-up.
• Ability to prioritize, work independently, and multi-task.
• Data analysis skills, including Profit and Loss understanding.
• Knowledge of market, competition, and sales strategies.

Education and Experience

• 2-3 years management/supervisory experience in fitness, hospitality, or retail, with P&L management and staffing experience.
• Bachelor’s degree preferred but not required.
• Experience in outreach, referral activities, and working in team environments.
• Handling challenging member issues professionally.
• Child & Adult AED/CPR certification required.
• Experience with CRM, LMS, UKG Ready, and MS Office is a plus.

Physical Requirements

• Sitting at a desk, working on a computer for extended periods.
• Ability to lift up to 20 pounds, walk through all club areas, climb stairs, and bend/lift as needed.

Scheduling Requirements

Must work the last day of the month, with availability for days, nights, holidays, and weekends, including rotating shifts.