Assistant General Manager

Remedy Place; New York (NY); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a pioneering social wellness club as an Assistant General Manager/Membership Manager. This role blends leadership and operational excellence in a luxury setting, ensuring exceptional experiences for members and guests. You will foster a collaborative team culture while driving membership sales and engagement. With a focus on wellness and hospitality, you'll play a vital role in creating tailored experiences that resonate with our community. If you're passionate about luxury service and team leadership, this is an exciting opportunity to make a significant impact in a thriving environment.

Benefits

Competitive Salary

Bonus Plan

401K

Employee Club Membership

Qualifications

• 2+ years of leadership experience in luxury hospitality or wellness.
• Strong sales mindset with proven ability to drive membership growth.

Responsibilities

• Lead and mentor club team to enhance member experience.
• Oversee daily operations and ensure adherence to hospitality standards.

Skills

Leadership

Customer Service

Sales

Communication

Problem-Solving

Tech-Savvy

Education

Experience in Hospitality or Wellness

Tools

CRM Systems

Membership Platforms

Job description

Remedy Place is a first-of-its-kind social wellness club that is redesigning the meaning of social self-care. Inside our walls, social life is never sacrificed for the decision to lead a healthy lifestyle. Instead, both are mutually enhanced. Our holistic experiences help our community members find balance, operate at peak performance, and melt away the tension caused by life’s everyday stressors—all in an ultra luxe lounge setting.

The Assistant General Manager (AGM) / Membership Manager plays a key leadership role in ensuring the seamless daily operation of Remedy Place. Working in close partnership with the General Manager, this role is responsible for upholding operational excellence, team leadership, and an exceptional guest and member experience.

The AGM/Membership Manager also oversees all membership sales and onboarding, ensuring that every new member is welcomed into the club with a thoughtful, high-touch introduction to our offerings. This role requires a balance of strategic thinking, team leadership, operational efficiency, and a passion for luxury hospitality and wellness.

At Remedy Place, every team leader is first and foremost a team player, dedicated to elevating guest and member experiences while fostering a culture of excellence.

ESSENTIAL RESPONSIBILITIES

Leadership + Team Management

• Provide leadership and mentorship to the club team, fostering a high-performance, collaborative culture of attentive hospitality, proactive problem-solving, and accountability among team members.
• Serve as acting General Manager in GM’s absence, ensuring smooth operations and accountability.
• Onboard and train new team members, setting clear expectations for luxury hospitality standards.
• Oversee daily and weekly scheduling, ensuring proper staffing levels and adherence to operational needs.
• Act as the liaison between members, floor teams, management, and practitioners, ensuring strong communication across all departments.
• Lead conflict resolution when issues arise with guests, members, or staff, ensuring solutions align with company values.

Operations + Club Management

• Collaborate with the General Manager to execute operational strategies that enhance member satisfaction, team efficiency, and revenue growth.
• Oversee day-to-day club operations, ensuring all areas meet brand and luxury hospitality standards.
• Ensure the club’s cleanliness, organization, and upkeep—including amenities, equipment, and inventory.
• Manage the membership portal, member requests, and troubleshooting needs to ensure a smooth digital experience.
• Maintain compliance with local, state, and federal labor laws, ensuring all employees follow shift start times, breaks, and end times.
• Lead membership sales and retention efforts, engaging with prospective and existing members to drive sign-up.
• Lead potential members and new guests on immersive club tours, highlighting Remedy Place’s services, benefits, and unique wellness experiences to foster engagement and membership growth.
• Facilitate the onboarding process for new members, ensuring they are educated and connected to all Remedy Place services.
• Monitor, analyze, and report key membership metrics to provide actionable insights that drive strategic decision-making and enhance member engagement.
• Conduct member satisfaction interviews and provide insights to continuously enhance the experience.
• Collaborate with the Director of Membership, Events and Partnerships to develop targeted marketing and outreach strategies to grow the membership base.
• Drive in-club and external lead generation efforts, leveraging guest referrals and corporate partnerships.

Revenue Management + Business Strategy

• Meet and exceed membership sales and retention targets, strategically planning each month’s initiatives.
• Support the General Manager in developing revenue-driving initiatives that enhance club profitability.
• Monitor unpaid invoices and outstanding balances, ensuring they remain at a minimum.
• Identify opportunities for cost efficiency without compromising service quality.

Events, Community, + Member Engagement

• Curate personalized wellness experiences for members by providing tailored recommendations that align with their individual needs and goals.
• Oversee the planning, execution, and success of in-club wellness events, workshops, and social activations in collaboration with the Events team, ensuring they align with Remedy Place brand aesthetic, wellness philosophy, and community-building goals.
• Develop exclusive member experiences, enhancing engagement and retention.
• Support cross-functional collaboration between Membership, Operations, Events, and Marketing to optimize member engagement.

QUALIFICATIONS + SKILLS

• 2+ years of leadership or management experience in a high-end hospitality, wellness, or luxury lifestyle environment.
• Previous experience in membership sales, guest experience, or high-touch customer service.
• Passion for wellness and hospitality, with a deep understanding of luxury service.
• Strong leadership skills with the ability to motivate and inspire a team.
• Sales-minded approach—proven ability to engage with guests and drive membership growth.
• Exceptional communication and interpersonal skills, able to build relationships with guests, team members, and cross-functional partners.
• Highly organized and detail-oriented, with strong problem-solving abilities.
• Tech-savvy, with experience working in CRM systems and membership platforms.
• Flexible schedule—ability to work evenings, weekends, and holidays as needed.
• Solution-oriented and proactive, thriving in a fast-paced environment.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to stand and walk for extended periods.
• Comfortable going up and down stairs throughout the club.
• Ability to use a laptop and phone for administrative work.
• Must be able to lift up to 50 lbs as needed.
• Ability to bend, kneel, and squat to assist in guest experiences.
• Weekend availability required.

WHY JOIN REMEDY PLACE?

• Be part of a passionate team that values excellence, wellness, and connection.
• Work in an environment designed to inspire both our guests and our employees, creating a space where personal growth and collaboration thrive.
• Competitive salary and bonus plan.
• 401K.
• Employee Club Membership.

At Remedy Place, we are pioneering a new category in wellness—where self-care and social connection meet in a luxury environment. As part of our leadership team, you will be instrumental in shaping the member experience and ensuring that every guest leaves feeling better than when they arrived.

If you are a passionate leader with a love for wellness, hospitality, and luxury experiences, we invite you to join our journey in redefining self-care.