General Manager

Intown-Suites; Loafer's Corner (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

3 weeks PTO

Sundays off

Job summary

InTown Suites Smyrna is seeking a General Manager to lead daily operations, manage staff, and oversee guest services at the Smyrna property. You will drive revenue, control costs, and maintain a safe, welcoming environment for guests.

The role requires strong leadership, budgeting knowledge, and the ability to coordinate with local authorities and suppliers. Travel to other local properties may be required.

Qualifications

• Valid driver's license and current auto insurance.
• Fluent in English; able to read, write and speak clearly.
• Strong math skills for forecasts, occupancy, and labor costs.
• Proficient computer skills and front office knowledge.
• Ability to lead, train and manage staff.
• Excellent guest service and communication; adaptable to long hours.
• Ability to manage multiple tasks in stressful situations.
• Knowledge of local market and competitors.

Responsibilities

• Recruit, interview and hire property staff.
• Train and develop property staff.
• Oversee office operations including guest check-in/out and cash handling.
• Ensure excellent guest service and seamless operations.
• Drive revenue through pricing, budgeting and cost control.
• Prepare annual budgets and monitor costs.
• Coordinate capital expenditures and maintenance.
• Address life/safety and inspection issues.
• Build relationships with local authorities and stakeholders.
• Travel to other properties for market coverage.

Skills

Driver's license

English proficiency

Reading reports

Mathematical skills

Front office knowledge

Communication skills

Team leadership

Flexible hours

Organization

Problem solving

Education

High school diploma (preferred)

Tools

Office software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Property Address:742 President PlaceSmyrna, Tennessee 37167The General Manager is responsible for the daily operations of an individual property, and is also accountable for the financial performance, physical condition and work atmosphere of the property. General Managers are charged with the primary duty of managing and operating their property to provide a safe, clean environment for both guests and employees. The General Manager is responsible for ensuring that the property adheres to corporate financial and operational procedures and ensures a high level of quality and guest satisfaction. Salesmanship and knowledge of the local competitive landscape are critical to success.Essential Duties and Responsibilities:Recruit, interview and hire all property staffTraining, development and support of property staffResponsible for office operations, including checking-in and checking out guests, control of all money, and bookkeeping and payroll functionsEnsure and provide excellent guest serviceDevelop expertise on computer operating systemIdentify and manage repair and maintenance issuesIdentify capital expenditure needsAssist with completion of capital expenditure projectsIdentify and follow up on life/safety issues and inspection issuesNotify Supervisor of any guest concernsMaximize financial performance through revenue management and pricing recommendationsMeet budgets through P&L analysis and effective cost and inventory controlAssists in preparation of annual budgetsMonitor competitors for their marketDrive sales through local marketingDevelop and maintain positive relationships will all local governmental authoritiesAssist in recruitment and training of other General ManagersEssential Qualifications:Possess a valid driver’s license, current auto insurance and a functioning automobile.Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.Ability to read, understand and interpret information found in a variety of reports and other internal hotel information.Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.General computer proficiency.Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions.Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.Ability and flexibility to work long hours on a regular basis and as business conditions demand.Ability to manage multiple activities often in stressful situations.Ability to organize oneself, one’s work and the efforts of others.Ability to make effective judgments on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.Preferred Skills/Credentials/Experience/Education:Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred but not required.Minimum 3 years’ experience in management. Supervisory experience required. Experience levels required might vary based upon the size, volume and character of companyWork Environment and Physical Requirements:Indoor work with hard and carpeted surfacesStanding for up to eight (8) hour shiftsMust be able to remain in a stationary position 50% of the timeThis position is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machineryMay be exposed to extreme weather conditions, cold, heat, rain if at an exterior propertyUse of computer terminal, which requires extensive eye contact with a video display terminal.The person in this position frequently communicates with employees/vendors. Must be able to exchange accurate information in these situations.Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time).Travel to other properties within the market and to the bank.Perks & BenefitsEasy to follow training programs & supportive team throughout the onboarding processHealth, dental, vision, life and disability insurance401k with company match3 weeks of PTOSundays off!Weekly payrollCareer growth opportunitiesElectronic Acknowledgement:When selecting the “Accept” or “Acknowledge” box, I am agreeing that I have read, understand and agree to this policy. The policy is Electronically Countersigned by InTown Suites upon your Acceptance in Workday.Disclaimer:The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.