Assistant Hotel Property Manager

Vervic Inc; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Generous PTO and Paid Holidays

Cell Phone Allowance

Professional Development Allowance

Job summary

A leading hotel management company in Nashville, TN, seeks a dedicated individual for hospitality property management. This role involves managing guest communications, troubleshooting software issues, and fostering vendor relationships. Ideal candidates will have customer service experience, a bachelor's degree is preferred, and must be optimistic and tech-savvy. This position offers competitive compensation, generous benefits, and a positive team culture.

Qualifications

• 1-2+ years of customer service experience preferred.
• Must be optimistic with a servant's heart.
• Availability for rotating on-call hours for nights and weekends.

Responsibilities

• Address daily guest communications and booking inquiries.
• Report and troubleshoot software issues with vendors.
• Assist with responding to guest reviews.

Skills

Customer service experience

Proficiency in GSuite

Optimism

Technical troubleshooting

Education

Bachelor's degree

Tools

WebRezPro

Job description

Overview

Work Here. Change Lives. Nashville based hotel owns and operates the Top 3 Boutique Hotels in Nashville, TN, and is the only hotel company in America to give away the majority of its profits to those experiencing homelessness.

Mission Hotels is looking for someone seeking a successful long-term career in hospitality property management. Rated #1 on Tripadvisor for specialty lodging in Nashville, we're looking for an energetic team player to help manage our hotels (The Russell, 506 Lofts, and The Gallatin). This is a great opportunity for recent graduates or someone with customer service experience looking to leverage their high energy and positivity into a career in the hospitality field.

Key Functions

• Promptly address daily guest communications (calls, texts, & email), booking inquiries, and reservations
• Report and troubleshoot software issues with vendors as necessary
• Complete room checks for arriving guests and work closely with team members/cleaning staff to provide an exceptional guest experience
• Foster vendor relationships and manage hotel maintenance and repairs
• Collect payments in our software system (WebRezPro) and code invoices
• Additional opportunities to serve the team and brand as needed, including special projects
• Assist with responding to guest reviews and updating review reports

Qualifications / Requirements

• 1-2+ years of customer service experience preferred (not required)
• Bachelor's degree preferred
• Must be optimistic with a servant's heart
• Tech-savvy with proficiency in all things GSuite
• 8:30 - 5:00 p.m. Mon - Fri with availability for rotating on-call hours for nights and weekends
• All team members are typically on-call 1 weeknight per week & 1 weekend per month. They do not need to be on-site when on-call.

Compensation and Benefits

• Competitive Salary
• Health/Dental/Vision Insurance & HSA Contribution
• Generous PTO and Paid Holidays
• 1 Philanthropic day per year + Annual Donation to your charity of choice
• Cell Phone and Professional Development Allowance

Additional Information

Our Vision: Building America's Most Generous Real Estate Company - Redeeming Hospitality one team member, experience, and property at a time.

Our Culture: We've built our company around the pillar "to whom much is given, much will be required." We believe we're called to share our time, talents, and treasures with our community and those around us, and we try to live this out each day. You'll find we have an energetic, positive environment where you will truly make a difference.

Our Values

• Team Over Self: Making decisions in light of the team's goals and needs
• Aggressive Learning: Continually seeking personal and professional development
• Drive: Hungry spirit, entrepreneurial mindset
• Give It Away: Living and giving with a posture of generosity (time, talents, treasures)
• Relentless Optimism: Believing we can & will solve the challenges that come with excellent work
• Fun Matters: Occasionally our CEO wears a mullet wig; not a joke

EOE