Assistant General Manager

JETSET Pilates; Jacksonville (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

JETSET Pilates seeks an Assistant General Manager to foster a thriving studio community and elevate the client experience through consistent service delivery. Reporting to the General Manager, you will lead Studio Leads, guide frontline operations, and drive local marketing and client retention initiatives to grow the JETSET presence in the Jacksonville studio.

In this role you will manage daily operations, enhance client touchpoints, and actively engage in events to promote the brand while

Qualifications

• Previous supervisor or management experience with luxury brands is required.
• Experience guiding frontline teams to deliver consistent service.
• Ability to drive client retention and local marketing initiatives.

Responsibilities

• Provide training, guidance, and feedback to Studio Leads to ensure a cohesive team.
• Oversee front-of-house operations, answer calls, respond to emails, and process sales.
• Support new client onboarding and integration into the JETSET community.
• Collaborate with the GM to boost local brand awareness and events.
• Monitor client experience metrics and act on feedback to improve service.

Skills

Leadership

Client care

Sales

Networking

Tools

Mindbody

AXLE

Job description

The Assistant General Manager at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the General Manager, the Assistant General Manager will oversee a team of Studio Leads while actively participating in the day-to-day operations of the studio. This dynamic role requires a combination of leadership, client care, sales, networking and hands-on engagement in front of the house functions. The Assistant General Manager plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

Key Responsibilities:

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team. Creating regular schedule. Conducting retail inventory. This includes onboarding new Studio Leads and conducting training sessions with the GM when necessary.
• Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties.Address client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with General Manager to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio’s presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.
• Previous supervisor or management experience with luxury brands a must.