Assistant General Manager

Jetsetpilates; North Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

JETSET Pilates is seeking an Assistant Manager to lead studio operations and develop a strong community focus. You will mentor Studio Leads, manage front-of-house duties, and participate in local marketing efforts to grow the client base.

The role requires hands-on engagement, flexibility for varied shifts, and a passion for delivering exceptional client experiences in a busy studio environment.

Qualifications

• Experience leading client-service teams in a retail or studio environment.
• Strong communication and frontline sales skills.
• Ability to manage scheduling and daily studio operations.
• Familiarity with Mindbody and AXLE software is a plus.

Responsibilities

• Train and support Studio Leads to build a cohesive, high-performing team.
• Oversee front-of-house duties: phone, emails, sales, opening/closing tasks.
• Welcome new clients and integrate them into the community at JETSET.
• Collaborate on local marketing to attract new clients and raise brand presence.
• Review Net Promoter Scores and address detractor feedback.

Skills

Leadership

Team management

Client service

Sales

Training

Tools

Mindbody

AXLE

Job description

Overview

The Assistant Manager at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the General Manager, the Assistant Manager will oversee a team of Studio Leads while actively participating in the day‑to‑day operations of the studio. This dynamic role requires a combination of leadership, client care, sales, networking and hands‑on engagement in front‑of‑the‑house functions. The Assistant Manager plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high‑performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager when necessary.
• Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with the GM to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.

The Assistant Manager will assume other duties as assigned and is expected to work morning, evening and weekend shifts as necessary.