Assistant General Manager

Jetsetpilates; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

JETSET Pilates in Chicago is seeking an AGM to foster a strong studio community and elevate the client experience. You will lead Studio Leads, manage front‑of‑house operations, and participate in local marketing initiatives to promote JETSET in the community.

Reporting to the General Manager, this role emphasizes client care, sales, networking, and hands‑on engagement with day‑to‑day studio operations to improve retention and new client experiences.

Qualifications

• Leadership experience and ability to manage a team of Studio Leads
• Strong client care and service orientation
• Sales experience and comfort with memberships and packages
• Networking skills and local market involvement
• Willingness to engage in front-of-house operations and training

Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads and onboard new leads.
• Perform studio lead duties: manage Mindbody and AXLE, answer phones, respond to emails, process sales, and assist with opening/closing.
• Address client questions, concerns, and feedback promptly and professionally.
• Facilitate onboarding of new clients and integrate them into the JETSET community.
• Collaborate with GM to boost brand awareness and lead local marketing initiatives; participate in 3–4 events monthly.
• Monitor Net Promoter Scores and take action on detractor feedback.
• Work morning, evening, and weekend shifts as needed.

Job description

The AGM at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the General Manager, the AGM will oversee a team of Studio Leads while actively participating in the day‑to‑day operations of the studio. This dynamic role requires a combination of leadership, client care, sales, networking and hands‑on engagement in front‑of‑the‑house functions. The AGM plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high‑performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager when necessary.
• Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with the GM to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3–4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.
• The AGM will assume other duties as assigned and is expected to work morning, evening, and weekend shifts as necessary.