Assistant General Manager - Union Market

JETSET Pilates®; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

JETSET Pilates® in Washington, DC is seeking a Community Lead to foster a strong sense of community and enhance client experience. This role involves overseeing Studio Leads, managing day-to-day operations, and engaging in local marketing initiatives to promote JETSET in the community.

The ideal candidate will have experience in leadership and client care, strong communication skills, and flexibility to work various shifts. Join us to make an impact in our studio and the community!

Qualifications

• Experience in leadership and front-of-house operations in a service-based environment.
• Ability to manage scheduling and ensure consistent service delivery.
• Strong communication and interpersonal skills.

Responsibilities

• Train and support Studio Leads for a cohesive team.
• Manage studio lead duties and assist with client interactions.
• Facilitate onboarding of new clients into the JETSET community.
• Collaborate with GM on local marketing initiatives.
• Review Net Promoter Scores and respond to client feedback.

Skills

Leadership

Client Care

Communication Skills

Problem-solving Skills

Job description

Overview

The Community Lead at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the General Manager, the Community Lead will oversee a team of Studio Leads while actively participating in the day-to-day operations of the studio. This dynamic role requires a combination of leadership, client care, sales, networking and hands-on engagement in front of the house functions. The Community Lead plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager (GM) when necessary.
• Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with the GM to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.

Qualifications & Expectations

• Experience in leadership, client care, and front-of-house operations in a service-based environment.
• Ability to manage scheduling and coordinate with team members to ensure consistent service delivery.
• Strong communication, interpersonal, and problem-solving skills.
• Availability to work a mix of morning, evening, and weekend shifts as necessary.

Additional Information

The community lead will assume other duties as assigned. The organization may use AI tools to support parts of the hiring process; however, final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.