Assistant General Manager

JETSET Pilates®; Tysons (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

JETSET Pilates® in Tysons, Virginia is seeking an Assistant General Manager (AGM) to enhance client experience and foster community within the studio. The AGM will oversee Studio Leads and engage in daily operations, emphasizing leadership, client care, and marketing initiatives.

The ideal candidate will facilitate onboarding of new staff, manage client relations using Mindbody and AXLE, and develop local outreach strategies. Flexibility for morning, evening, and weekend shifts is required.

Qualifications

• Strong leadership skills to guide and support the Studio Leads.
• Ability to manage client relations effectively.
• Proficient in using Mindbody and AXLE systems.

Responsibilities

• Provide training and support to Studio Leads.
• Manage daily operations including client inquiries.
• Develop local marketing initiatives.

Job description

The AGM at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the General Manager, the AGM will oversee a team of Studio Leads while actively participating in the day-to-day operations of the studio. This dynamic role requires a combination of leadership, client care, sales, networking and hands‑on engagement in front‑of‑the‑house functions. The AGM plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

Duties and Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high‑performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager (GM) when necessary.
• Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with the GM to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.

The AGM will assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.