Assistant General Manager

JETSET Pilates; Tysons (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading fitness studio in Tysons, Virginia is looking for a Community Lead to foster a vibrant community, ensuring an excellent client experience and support for studio operations. The role involves overseeing Studio Leads, engaging actively with clients, implementing local marketing initiatives, and handling daily studio tasks. The ideal candidate is a strong leader with proven skills in client care and sales, excited to represent the studio in the community and contribute to its growth.

Qualifications

• Proven leadership skills with the ability to inspire and manage a team.
• Experience in client service and retention strategies.
• Ability to handle multiple tasks in a dynamic environment.

Responsibilities

• Oversee and support Studio Leads to maintain high performance.
• Manage daily studio operations including sales and customer interactions.
• Develop local marketing strategies to boost brand awareness and client acquisition.

Skills

Leadership

Client care

Sales

Networking

Hands-on engagement

Tools

Mindbody

AXLE

Job description

The Community Lead at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the General Manager, the Community Lead will oversee a team of Studio Leads while actively participating in the day‑to‑day operations of the studio. This dynamic role requires a combination of leadership, client care, sales, networking and hands‑on engagement in front‑of‑the‑house functions. The Community Lead plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

Duties and Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high‑performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager (GM) when necessary.
• Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with the GM to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3–4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.

The community lead will assume other duties as assigned and is expected to work morning, evening, and weekend shifts as necessary.