Assistant General Manager

Wawa, Inc.; Dumfries (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Assistant General Manager, um das Team in der Abwesenheit des Geschäftsführers zu unterstützen. In dieser Rolle sind Sie verantwortlich für die täglichen Abläufe des Geschäfts, einschließlich der Überwachung der Mitarbeiter, der Sicherstellung eines hervorragenden Kundenservice und der Analyse von Geschäftsergebnissen. Sie werden Teil eines dynamischen Teams, das sich der kontinuierlichen Verbesserung und der Schaffung einer positiven Einkaufserfahrung für die Kunden widmet. Wenn Sie eine Leidenschaft für den Kundenservice und Führung haben, könnte dies die perfekte Gelegenheit für Sie sein, Ihre Karriere auf die nächste Stufe zu heben.

Qualifications

• Führungserfahrung, vorzugsweise im Lebensmittelservice.
• Erfahrung in der Verkaufs- und Personalverwaltung.

Responsibilities

• Leitung der täglichen Abläufe im Geschäft in Abwesenheit des Geschäftsführers.
• Überwachung der Schulung und Entwicklung von Kundenservice-Mitarbeitern.

Skills

Kundenservice

Führungskompetenz

Kommunikationsfähigkeiten

Kritisches Denken

Beziehungsaufbau

Education

High School Diploma oder GED

Job description

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Soar with us at Wawa.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go.

Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Job Description

The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and supporting the General Manager in all facets of running the store. The AGM reviews business results, including profitability, and plans for continued improvement. They support the selection and development of Customer Service Associates and, with the FBM, are responsible for their training. The AGM manages ordering goods, scheduling labor, overseeing safety processes, and ensuring an exceptional customer experience. Where applicable, they assist with managing the fuel offer.

Principal Duties

1. Ensure a pleasant shopping experience, address customer complaints, solicit feedback, and create plans to meet customer expectations.
2. Implement the corporate training plan for CSAs, conduct hands-on training, and ensure safety, security, quality, and store policies are followed.
3. Supervise daily tasks and performance of associates, assist with recruiting, hiring, coaching, engagement, and recognize outstanding performance.
4. Plan work schedules, coordinate daily activities, delegate tasks, and support fuel labor management if applicable.
5. Analyze business results, review reports, manage shrink and spoilage, and track store performance.
6. Manage cash and lottery processes.
7. Analyze trends, develop action plans, and ensure their execution to leverage strengths and address opportunities.
8. Build community relationships.
9. Ensure safety programs are executed and fulfill the store safety leader role.

Essential Functions

• Work well individually and in a team
• Communicate effectively in writing and orally
• Provide excellent customer service
• Work independently with attention to detail and organization
• Apply critical thinking and root cause analysis to solve problems
• Handle multiple projects independently
• Make decisions proactively
• Understand store finances and their impact
• Perform physical behaviors such as standing, walking, reaching, bending, lifting up to 35 lbs, etc.
• Show strong interpersonal and leadership skills
• Learn and utilize store technology

Basic Qualifications

• High School Diploma or GED
• Leadership experience, preferably in food service
• Flexible availability including weekends and holidays
• 35-40 hours per week
• Experience in store operations, staff training, sales, labor, and expenses management
• Serve Safe Certification
• Skills in customer service, relationship building, communication, and training
• Relocation ability preferred

Wawa provides reasonable accommodation upon request. Contact [e-mail] or 1-800-444-9292 for assistance.

Wawa is an equal opportunity employer, committed to a fair and respectful work environment, prohibiting discrimination based on protected characteristics.