Assistant General Manager

Massage Envy; D'Iberville (MS); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive base pay

Medical, Dental and Vision plans

Matching 401(k) after 12 months

Employee referral bonus program

Employee Assistance Program

Flexible schedule

Product and service training

25% off all products

Job summary

Massage Envy in Mississippi seeks an Assistant General Manager to lead daily clinic operations, drive membership and retail sales, and supervise massage therapists and sales staff. You will train and schedule teams, deliver exceptional member experience, and manage reporting, payroll, and inventory.

The role emphasizes leadership, coaching, and creating a positive, high-performing workplace culture while maintaining top service standards for members and guests.

Qualifications

• Experience in management or sales, preferably in personal service environments.
• Natural leaders who can motivate, coach and support a team.
• Strong communication to relay expectations up and down the chain.
• Ability to build a positive workplace culture and recognize excellence.

Responsibilities

• Overseeing and managing the daily operations of the clinic.
• Achieving all membership and retail sales goals; managing sales associates and massage staff.
• Training and monitoring the performance of staff; creating and maintaining schedules.
• Providing excellent service to members and guests by answering calls, setting appointments, and greeting guests.
• Maintaining a professional clinic environment for employees and guests.
• Generating sales reports, payroll, deposits, inventory, and ordering supplies.
• Communicating effectively to staff and Clinic Administrator.
• Motivating and coaching team members to improve performance.
• Developing positive relationships with employees, members and guests.

Skills

Management experience

Sales experience

Leadership

Staff training

Job description

Where Better Careers Begin!

Massage Envy DIberville - 3920 Promenade Parkway Suite H DIberville, MS 39540

Are you a natural leader who loves to inspire others to succeed?

At the Massage Envy DIbervillefranchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

Are you looking for a change? Do you enjoy working in a fast paced fun environment? Then we may have the job for you!!

Massage Envy is looking to hire an Assistant General Manager

• Overseeing and managing the daily operations of the clinic.
• Achieving all membership and retail sales goals. Managing sales associates and massage therapy staff.
• Training and monitoring the performance of sales associates. Creating and maintaining staff and therapist work schedules.
• Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling memberships.
• Maintaining professional and impeccable clinic environment for employees and members/ guests.
• Generating sales reports, payroll, bank deposits, maintaining inventory and ordering supplies.
• Management, sales and/or marketing helpful. Sales experience in service/retail industry.
• Ability to effectively communicate expectations to staff and create winning a team. Able to communicate up-line information to Clinic Administrator.
• Competent trainer and motivator.

Perks & Pay:

• Competitive base pay plus bonuses and commissions ($17-$19/hour)
• Medical, Dental and Vision plans with employer contribution
• Matching 401(k) after 12 months
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• 25% off all products

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests