Assistant manager

Massage Envy; Landon (MS); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Bonuses and commissions

Medical, Dental and Vision

401(k) matching

Employee referral program

Employee Assistance Program

Flexible schedule

Product training

25% off products

Job summary

Massage Envy Gulfport is seeking an Assistant General Manager to lead daily operations, drive membership and retail goals, and coach a team of service professionals. You will oversee scheduling, training, and performance, while delivering a welcoming, high-quality experience for members and guests.

The role requires strong leadership, sales experience in a service environment, and excellent communication. Competitive base pay with bonuses, benefits, and a flexible schedule are offered.

Qualifications

• Management and/or sales experience in a service environment.
• Natural leader who can coach and support a team.
• Ability to communicate expectations clearly and drive results.

Responsibilities

• Overseeing and managing the daily operations of the clinic.
• Achieving all membership and retail sales goals; managing sales associates and massage therapy staff.
• Training and monitoring performance; creating and maintaining staff and therapist work schedules.
• Providing excellent service to members/guests by answering calls, setting appointments, greeting guests, and selling memberships.
• Maintaining a professional clinic environment for employees and members/guests.
• Generating sales reports, payroll, bank deposits, inventory management and ordering supplies.

Skills

Leadership & Coaching

Sales Experience

Customer Service

Communication

Job description

Where Better Careers Begin! Massage Envy Gulfport- 15256 Crossroads Parkway Gulfport, MS 39503

Are you a natural leader who loves to inspire others to succeed?

At the Massage Envy Gulfport franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

Massage Envy is looking to hire an Assistant General Manager

• Overseeing and managing the daily operations of the clinic.
• Achieving all membership and retail sales goals. Managing sales associates and massage therapy staff.
• Training and monitoring the performance of sales associates. Creating and maintaining staff and therapist work schedules.
• Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling memberships.
• Maintaining professional and impeccable clinic environment for employees and members/ guests.
• Generating sales reports, payroll, bank deposits, maintaining inventory and ordering supplies.
• Management, sales and/or marketing helpful. Sales experience in service/retail industry.
• Ability to effectively communicate expectations to staff and create winning a team. Able to communicate up-line information to Clinic Administrator.
• Competent trainer and motivator.

Perks & Pay

• Competitive base pay plus bonuses and commissions ($17-$19/hour)
• Medical, Dental and Vision plans with employer contribution
• Matching 401(k) after 12 months
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• 25% off all products

Qualified Candidates

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests