Assistant General Manager

Freddy’s Frozen Custard & Steakburgers; Conway (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Freddy's Frozen Custard & Steakburgers in Conway, AR is seeking an Assistant General Manager to drive guest satisfaction, staff development, and business growth in a fast-paced restaurant. The role requires leadership experience in full-service or quick service settings and a track record of coaching a diverse team.

The AG M will oversee operations, analyze sales and profits, hire and train employees, and ensure quality execution of food and service.

Qualifications

• Prior restaurant management or leadership role with a successful history of guest service, team building and development of people.
• Experience in financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement.
• Aptitude towards learning, coaching and teamwork; ability to motivate and train a diverse staff in a fast-paced environment.
• Strong attention to detail and quality standards while managing time and priorities efficiently.
• Ability to communicate effectively with guests and team members.
• Proficient in typical desktop software programs.
• Experience in setting and maintaining inventory, schedules, and labor management; knowledge of P&Ls is desired.
• Always focused on profits and sales growth.

Responsibilities

• Lead guest service and staff development to drive growth and execution.
• Oversee hiring, training and retaining employees in a fast-paced setting.
• Coach, direct and motivate the team to meet standards and goals.
• Monitor sales, profits and guest satisfaction with data-driven decisions.
• Ensure accurate schedules, inventory and labor management.
• Maintain high quality food and service delivery across shifts.

Skills

Restaurant leadership

Guest service focus

Coaching and development

Team motivation

Staff hiring and training

Strong communication

Attention to detail

Inventory and scheduling

P&L knowledge

Sales and profits mindset

Tools

Spreadsheets

Desktop software

Job description

Freddy's is looking for managers who are passionate about guest relations, employee development and business growth.

Seeking an Assistant General Manager candidate with an understanding of sales, profits, and guest satisfaction. Ideal candidate will work closely with the management staff to maintain a strategic vision for the future of the restaurant while developing a culture that ensures great execution of food and service by the staff. Experience in hiring, training, and retaining employees is a plus. Candidate will have also demonstrated leadership skills, including coaching, directing, and motivating the team. A minimum of 1 year of experience as a shift lead or manager in full service, casual dining or quick service restaurant is a requirement.

Provide a fun, fast paced and fulfilling work environment for team members with interest in development of self and team members to meet long term growth goals. If you have a dynamic personality and a strong passion for serving high-quality food with a smile, then Freddy's is the place for you! Growth opportunities are available to candidates who demonstrate pride, service

and that attention to detail that makes Freddy's successful.

Required Skills and Experience:

• Prior restaurant management or leadership role with a successful history of quality Guest Service, Team Building and Development of people
• Experience in financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement
• Aptitude towards learning, coaching and teamwork; ability to motivate, train and hold responsible a diverse staff in a fast-paced environment
• Strong attention to detail and quality standards while managing time and priorities efficiently
• Ability to communicate effectively with guest and team members
• Proficient in typical desktop software programs
• Experience in setting and maintaining inventory, schedules, use of spreadsheets, labor management and knowledge of P&L's is desired
• Always focused on profits and sales growth

Physical Requirements (including but not limited to):

• Available to work a variety of hours to include days, nights, and weekends and within the metro area applying.
• Must be able to work up to a 10-hour shift while standing or walking to perform essential functions.
• Will be required to lift up to 40 pounds during the course of a workday.
• Will require bending, stooping, and occasional use of a ladder.

Freddy's Frozen Custard & Steakburgers was co-founded in 2002 by brothers Bill and Randy Simon with their friend and business partner, Scott Redler. It was named in honor of Bill and Randy's father. Together, they built a brand focused on quality, hospitality, cleanliness and timeless traditions.