Front Desk Guest Experience & Sales

The NOW Greenwood Village; Greenwood Village (CO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Wellness resources

Flexible schedule

Free uniforms

Training & development

Free food & snacks

Job summary

The NOW Greenwood Village is seeking an Experience Guide to enhance the guest experience, promote memberships and services, and manage reception duties in our boutique. You will greet guests, assist with bookings and payments, and collaborate with the team to maintain a welcoming, clean, and efficient environment that reflects our brand values and commitment to self-care.

Join a team that values warmth, professionalism, and guest satisfaction, with opportunities to grow as we expand across the

Qualifications

• Sales and service experience preferred.
• Efficient and detail-oriented in a fast-paced environment.
• Enthusiasm with excellent guest service skills.
• Strong communication and listening skills; able to act as subject matter expert for The NOW.
• Friendly, outgoing personality with ability to work with people.
• Problem-solving and troubleshooting capabilities.
• Team player with collaborative mindset.
• Must be able to stand for the full shift.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Drive enhancements, memberships, and gift card sales by educating guests about services, memberships, and retail.
• Book, edit, and cancel massage appointments.
• Open/close the boutique daily according to standard procedures.
• Resolve guest issues and maintain clean guest areas.
• Maintain a positive attitude and contribute to a healthy workplace.
• Collaborate with leadership to ensure best practices and foster innovation.
• Clean all areas of the boutique, disinfect tools, daily cleaning, and laundry duties.

Skills

Sales & service experience

Fast-paced efficiency

Guest service skills

Strong communication

People-friendly

Problem solving

Team player

Stand for shifts

Job description

Benefits

• Free food & snacks
• Health insurance
• Paid time off
• Wellness resources
• Flexible schedule
• Free uniforms
• Training & development

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.
• Cleaning all areas of boutique. Cleaning & Disinfecting massage tools as needed. Daily cleaning tasks. Laundry operations all throughout the day.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.
• Must be able to be on your feet for the entire shift.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Free food & snacks
• Paid time off
• Wellness resources

Schedule / Expected Work Hours

• Ability to work flexible hours, including evenings, weekends, holidays
• Looking to hire part time and full time

Compensation

Compensation: $19- $21/hr

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by tropical destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Company Purpose/Mission

Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.

We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by beautiful destinations from around the world.

Company Values

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.