Front Desk Membership Sales Associate

The NOW Birmingham; Birmingham (MI); Sur place; USD 20 664 - 27 552; Plein temps

Avantages offerts par ce poste

Team member discounts

Career growth opportunities

Competitive compensation + generous commissions

Flexible schedule

Paid time off

Résumé du poste

A local wellness boutique in Birmingham, MI, is seeking a Front Desk Membership Sales Associate to enhance guest experiences and drive sales of memberships. This role involves welcoming guests, booking appointments efficiently, and maintaining a positive environment. Ideal candidates should possess excellent communication skills and a friendly demeanor, with sales experience preferred. Competitive compensation is offered along with flexible scheduling and opportunities for advancement.

Qualifications

• Sales and service-related experience preferred.
• Must have enthusiasm and excellent guest service.
• Enjoy working with people and possess a friendly personality.

Responsabilités

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Drive membership and gift card sales.

Connaissances

Sales and service-related experience

Excellent guest service skills

Strong communication skills

Problem-solving skills

Team player attitude

Description du poste

Benefits

• Team member discounts
• Career growth opportunities
• Competitive compensation + generous commissions
• Bonus based on performance
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off

Join The NOW Massage Birmingham

The NOW Birmingham is a brand-new, locally owned boutique brought to life by proud Michiganders. We're looking for friendly, motivated Experience Guides (Front Desk Associates) to be the welcoming face of our serene, stylish space. If you thrive in a calm, supportive environment and love helping others feel their best, we’d love to meet you.

Benefits for working with us NOW

• Hourly wage + monthly bonus
• Complimentary Monthly Massage Membership - $100 value.
• Friends and Family discounts on massage services
• Paid Time Off
• Cell phone stipend
• Full and Part-Time positions available
• Retail discounts for staff
• Free uniforms
• Free food & snacks

Schedule / Expected Work Hours:

Ability to work flexible hours, including evenings, weekends, holidays

Boutique hours:

• Monday - Friday - 10:00am - 9:00pm
• Saturday & Sunday - 9:00am - 9:00pm

Job Summary

The Front Desk Membership Sales Associate is responsible for selling memberships, enhancements, and the overall guest experience, while maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Company Purpose / Mission

Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.

We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.

Company Values

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.