Assistant General Manager

Peachtree Group Hospitality Management; Annapolis (MD); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Job summary

A hospitality management company is seeking an Assistant General Manager in Annapolis, MD. This role ensures smooth operation across the Front Desk, Housekeeping, and Engineering Departments, providing quality service and a safe environment for guests. Responsibilities include managing guest relations, maximizing occupancy rates, and supervising team schedules. Candidates should possess strong analysis skills, effective interviewing abilities, and a commitment to guest satisfaction. This position offers a competitive salary and comprehensive benefits.

Qualifications

• Demonstrated ability to manage front desk operations.
• Experience in managing team member schedules and recruitment processes.
• Strong communication skills for guest interactions.

Responsibilities

• Ensure efficient operations of hotel departments.
• Respond to guest requests and complaints in a courteous manner.
• Maximize room revenue and occupancy rates.

Skills

Effective interviewing skills

Ability to analyze variances

Knowledge of safety programs

Guest service orientation

Job description

SHS ANNAPOLIS, 189 Admiral Cochrane Dr, Annapolis, MD 21401, USA

Pay range: $52,000 USD to $60,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.