Assistant General Manager (S)

Peachtree Group Hospitality Management; Gainesville (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management is seeking an Assistant General Manager for TownePlace Suites–Gainesville. The role oversees Front Desk, Housekeeping, and Engineering to ensure guests receive quality service and a clean, safe environment during their stay.

Responsibilities include addressing guest requests and complaints, maximizing occupancy and revenue, preparing staff schedules, recruiting, managing front desk systems, and upholding safety programs. Competitive benefits are provided.

Qualifications

• Experience in hotel operations or multi-department coordination.
• Ability to analyze guest requests and respond promptly.

Responsibilities

• Respond to guest requests, complaints and incidents at Front Desk or via reservation channels, ensuring satisfaction.
• Maximize room revenue and occupancy by monitoring status, variances, and daily house count.
• Prepare team member schedules based on forecast, payroll budget, and productivity needs.
• Recruit and interview team members with effective skills.
• Operate front office systems, generate reports, and perform simple programming tasks as needed.
• Understand and communicate the hotel safety program; participate in safety meetings and enforcement.
• Investigate and follow up on employee and guest incidents.

Skills

Guest service

Leadership

Scheduling

Interviewing

Front office systems

Safety & incident reporting

Tools

Front office software

Job description

TownePlace Suites-Gainsvl
TownePlace Suites-Gainesville, FL
7451 W Newberry Rd
Gainesville, FL 32605, USA

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work‑life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.