Assistant General Manager

Peachtree Group Hospitality Management; Saint Paul (MN); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management is seeking an Assistant General Manager for the Doubletree in Saint Paul, MN. This role involves overseeing the efficient operations of the Front Desk, Housekeeping, and Engineering Departments while delivering a high standard of guest service and managing operational expenses.

Key responsibilities include handling guest requests and complaints, maximizing revenue, preparing staff schedules, and recruiting team members. A comprehensive benefits package is offered, including healthcare and retirement plans.

Qualifications

• Experience in hotel operations, preferably in management roles.
• Strong communication and interpersonal skills.
• Ability to analyze financial reports and manage budgets.

Responsibilities

• Ensure efficient operations of Front Desk, Housekeeping, and Engineering Departments.
• Respond effectively to guest requests and complaints.
• Maximize room revenue and analyze daily occupancy.
• Prepare schedules according to business needs.
• Recruit and train team members.
• Maintain front office system operations.

Skills

Guest service

Revenue management

Team management

Effective communication

Safety and compliance knowledge

Job description

Doubletree - St. Paul
2201 Burns Ave
Saint Paul, MN 55119, USA

Pay range: $65,000 USD to $70,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to providing all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow up on employee and guest accidents.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.