Assistant General Manager

Peachtree Group; Delray Beach (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement match

Paid Holidays

Employee Assistance Program

Job summary

Peachtree Group is seeking an Assistant General Manager in Delray Beach, Florida, responsible for the efficient operation of the Front Desk, Housekeeping, and Engineering Departments. This role emphasizes providing exceptional guest service while managing expenses and maximizing service levels.

The ideal candidate will handle guest requests, analyze revenue data, prepare team schedules, and assist in recruiting team members. The position offers a comprehensive benefits package including medical, dental, and Paid Time Off.

Qualifications

• Experience in guest services and hospitality.
• Ability to analyze revenue and occupancy data.
• Strong skills in scheduling and team management.

Responsibilities

• Ensure efficient operations at the Front Desk and other departments.
• Respond courteously to guest complaints and requests.
• Maximize room revenue and manage team schedules.

Skills

Guest service skills

Revenue management

Scheduling

Interviewing and recruiting

Safety program knowledge

Job description

Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to providing all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front‑of‑the‑house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow‑up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow‑up on employee and guest accidents.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work‑life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.