Assistant General Manager

Peachtree Group; Saint Paul (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group in Saint Paul, Minnesota is seeking an Assistant General Manager. This role requires ensuring efficient operations across the Front Desk, Housekeeping, and Engineering Departments. The ideal candidate will focus on guest satisfaction while maximizing revenue and managing expenses.

Key responsibilities include responding to guest requests, preparing team schedules, and operating all aspects of the front office system. Peachtree Group offers a comprehensive benefits package including health insurance and a 401(k) retirement match.

Responsibilities

• Respond to guest requests, complaints and accidents at the Front Desk.
• Maximize room revenue and occupancy by analyzing variances.
• Prepare team member schedules according to business forecasts.
• Recruit team members through effective interviewing.
• Operate front office systems including software maintenance.
• Investigate and report on employee and guest accidents.

Job description

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

Responsibilities

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.