Assistant General Manager (S)

Towneplace Suites Gainesville; Gainesville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Disability/Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

TownePlace Suites Gainesville in Gainesville, FL is seeking an Assistant General Manager to oversee Front Desk, Housekeeping, and Engineering operations. You will ensure quality service and a clean, safe environment while controlling expenses and maximizing service levels.

Responsibilities include guest request handling, scheduling, staffing, interviewing, and managing front office software. You will also lead safety initiatives, investigate incidents, and coordinate with departments to maintain

Qualifications

• Experience in hospitality front desk operations and guest services.
• Ability to analyze variances, monitor reports and daily occupancy.
• Strong interviewing and recruiting skills.
• Knowledge of safety and accident prevention programs.
• Ability to manage schedules in line with forecasts and payroll budgets.

Responsibilities

• Respond to guest requests, complaints and accidents at the Front Desk in a courteous, efficient manner with follow-up.
• Maximize room revenue and occupancy by reviewing status daily and monitoring variances.
• Prepare team member schedules according to forecast, payroll budget guidelines and productivity needs.
• Conduct effective interviewing and recruitment of team members.
• Operate front office systems including software maintenance, report generation, analysis and simple programming.
• Be knowledgeable about the accident prevention program and communicate safety issues through dept meetings.
• Investigate, report and follow-up on employee and guest accidents.

Skills

Guest service

Scheduling

Recruiting

Budgeting

Front desk systems

Tools

Front desk software

Job description

TownePlace Suites-Gainesville, FL
Gainesville, FL 32605, USA

Description

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work‑life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.