Assistant Front Office Manager - Luxury Hotel Ops Lead

UCLA; Los Angeles (CA); On-site; USD 55,000 - 80,000; Full time

Job summary

The Luskin Conference Center at UCLA in Westwood seeks an Assistant Front Office Manager to help oversee 24-hour Front Desk operations and deliver exceptional service.

You will drive guest satisfaction, optimize revenue, and foster a culture of high-touch hospitality while ensuring smooth, compliant front-office processes on a busy campus property. The role requires strong leadership, staff supervision, and the ability to respond to emergencies, with proficiency in MS Office and PMS software.

Qualifications

• 1+ years Experience in front office management at a 4 or 5 star property or hotel (Required)
• Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team (Required)
• Highly developed interpersonal communication skills including political acumen, social perceptiveness, and the ability to engage with diverse populations in a respectful and culturally responsive manner (Required)
• Ability to give clear directives and use independent, rational judgment when making decisions (Required)
• Ability to prioritize daily operational responsibilities and tasks on a tight schedule and with conflicting deadlines, while maintaining the ability to respond quickly and appropriately to unexpected situations and emergencies (Required)
• Accounting and math skills sufficient to prepare cost estimates, proposals, and billing explanations (Required)
• Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management software (Required)
• Skill in writing grammatically correct business English, such as schedules, memos, performance evaluations, and other routine correspondence (Required)
• Strong judgment skills, decision-making abilities, and ethical standards regarding appropriate interactions with staff, reporting of incidents, maintaining documentation and files, and situational awareness and assessment (Required)
• Ability to remain calm in the face of adversity, such as guest dissatisfaction (Required)
• Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor (Required)
• Strong organizational and problem-solving skills with the ability to multitask while meeting all business and regulatory deadlines (Required)
• Working knowledge of University and departmental policies and procedures related to time reporting, payroll, and personnel (Preferred)

Skills

Front office management

Staff supervision

Interpersonal skills

Decision making

Operations scheduling

Cost estimates

PMS software

Microsoft Office

Business writing

Customer service

High-volume environment

Education

CA Driver License

Tools

Microsoft Office Suite

PMS software

Job description

The Luskin Conference Center at UCLA in Westwood seeks an Assistant Front Office Manager to help oversee 24-hour Front Desk operations and deliver exceptional service.

You will drive guest satisfaction, optimize revenue, and foster a culture of high-touch hospitality while ensuring smooth, compliant front-office processes on a busy campus property. The role requires strong leadership, staff supervision, and the ability to respond to emergencies, with proficiency in MS Office and PMS software.