Assistant Front Office Manager – Luxury Campus Hospitality

UCLA; Los Angeles (CA); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

The UCLA Luskin Conference Center seeks an Assistant Front Office Manager to oversee 24-hour Front Desk operations, drive revenue, and elevate guest experiences on the UCLA campus in Westwood.

Ideal candidates bring 1+ years of front office leadership at a 4- or 5-star property, strong staff supervision, and a customer-focused mindset. The role requires flexibility for evenings, weekends, and holidays in a fast-paced environment.

Qualifications

• 1+ years experience in front office management at a 4- or 5-star property or hotel (Required)
• Supervise staff, delegate work, motivate team (Required)
• Strong interpersonal skills and cultural awareness (Required)
• Ability to give clear directives and use independent judgment (Required)
• Prioritize daily operations under tight schedules and emergencies (Required)
• Accounting and math skills to prepare cost estimates and billing explanations (Required)
• Proficient in standard business software and property management systems (Required)
• Strong business English writing for schedules, memos, and evaluations (Required)
• Good judgment and ethical standards in interactions and documentation (Required)
• Remain calm during guest dissatisfaction (Required)
• Excellent guest and team interaction in a high-volume setting (Required)
• Organizational and problem-solving skills for multitasking and deadlines (Required)
• Knowledge of university policies related to time reporting, payroll, etc. (Preferred)

Responsabilités

• Oversee 24-hour Front Desk operations with a focus on revenue optimization and guest satisfaction.
• Lead and develop front desk team to deliver high-touch service in a busy campus hotel setting.
• Uphold university and departmental policies, safety standards, and regulatory requirements.

Connaissances

Front office management

Staff supervision

Interpersonal communication

Decision making

Operational multitasking

Cost estimates and billing

MS Office & PMS

Business correspondence

Judgment and ethics

Customer service under pressure

Formation

CA Driver's License (Class C)

Outils

Microsoft Office Suite

Property Management Software

Description du poste

The UCLA Luskin Conference Center seeks an Assistant Front Office Manager to oversee 24-hour Front Desk operations, drive revenue, and elevate guest experiences on the UCLA campus in Westwood.

Ideal candidates bring 1+ years of front office leadership at a 4- or 5-star property, strong staff supervision, and a customer-focused mindset. The role requires flexibility for evenings, weekends, and holidays in a fast-paced environment.